LC665: Operations Quality Specialist Senior

Descripción

"Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of regional, divisional and corporate goals. Participates/leads in the design, development and implementation of processes within area of expertise.
As the position moves toward Senior level, incumbents will increasingly:
• Work on activities with higher impact and/or complexity,
• Have a broader geographical scope from regional, to divisional and corporate level,
• Have more regular contact with senior or executive management,
• Complete tasks independently, without guidance,
• Support or coordinate peers within department or deliver training to internal customers,
• Initiate and lead projects, including cross functional projects."

Coordinates processes and procedures (which may include systems activities) and completes related analysis to ensure accuracy and completeness. May be directly responsible for planning, design and completion of complex, sensitive or high impact processes. Performs, participates in or coordinates audits and reviews of existing processes or documentation to ensure appropriate standards and rules are applied. Identifies and investigates anomalies, issues or variance to be addressed.
Main areas of responsibility include: Service Assurance, Operational Support, SOP Review & Governance, Quality Audits, Issuing Corrective Actions

Special Notes:  The incumbent(s) of this position is(are) expected to perform all other related duties as assigned.

Education:
Bachelor's degree/Equivalent in related field.

Experience:
Three (3) years’ related experience

Skills:
Strong Accuracy & Attention to Detail, Problem Solving Skills, Influencing & Persuasion Skills, Written & Verbal Communication Skills, Interpersonal Skills

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.