CD631: Operations Change Management Specialist Lead

Descripción

Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals. Participates/leads in the design, development and implementation of processes within area of expertise.

Job Description:

Under general supervision, incumbent collaborates with regulatory, legal, brokers, and local authorities to establish rules for Gemini and manage regulatory changes. The role ensures alignment with business priorities during roll-out and support communication efforts to all involved departments , supports daily OPS operations and is the main liaison with other support departments, and coordinates and oversees all aspects of the change process to ensure smooth implementation without disruptions. It involves resource planning, provides input for gap analysis, performs user acceptance testing, develop and provides training and troubleshooting support to end-users, and providing Go Live Hyper Care support to users and ansured adherence to global standards. Additionally, the role maintains communication with end users about problem resolution and system updates, establishing a network between end users and regional/global teams. Provides project team with critical insights into potential change impacts on end users. Determines and plans resources required to achieve target user productivity levels. Performs other duties as required.

Ground Operations; Air Network; Road Network; Clearance Operations, Cross border: Leads the on-site implementation and support of key strategic initiatives in multiple facilities across the network. Assists project teams in facilitating communication with the facility management, district staffs, and impacted field employees to ensure the completion of tasks critical to the success of various project implementations. Monitors key strategic initiative progress across the facilities and ensuring compliance to established procedures and standards.
 

Minimum Requirements:
Minimum Education
Bachelor's Degree/equivalent. Language: Proficiency in English.

 Minimum Experience
Three (3) years' experience in Customs and program management related activities with knowledge of local regulations.
 

Knowledge, Skills, and Abilities
Proficiency in various computer applications including electronic spreadsheets required; Presentation Skills; Project Management Skills; Influencing & Persuasion Skills; Written & Verbal Communication Skills; Problem Solving Skills.

FedEx es ampliamente reconocida como una empresa de clase mundial. Nos sentimos honrados y orgullosos de ser reconocidos constantemente como un gran lugar para trabajar, un innovador en cuanto a tecnología y una de las empresas más admiradas y respetadas del mundo.

FedEx es nombrada constantemente entre las marcas más valiosas y admiradas del mundo. Algunos de nuestros premios recientes incluyen:

• 2020 - Empresas más admiradas del mundo de Fortune (#14 )
• 2019 - Mejores lugares para trabajar de Fortune (#15)
• 2019- Uno de los "mejores empleadores para la diversidad" de Forbes
• FedEx LAC 2020 incluido en el ranking de Mejores lugares para trabajar en América Latina de Great Place to Work (#24)
• 2021- FedEx México fue incluido en el Ranking GPTW por 18 años consecutivos
• 2020- FedEx México recibió la Certificación CEMEFI por 13 años consecutivos respaldando a FedEx como empresa socialmente responsable
• 2021 - FedEx Chile fue recertificado con Giro Limpio, un sello de la Agencia de Energía Sostenible que busca mejorar la eficiencia energética del sector de transporte terrestre, mediante la reducción del consumo de combustible y las emisiones de gases de efecto invernadero.
• FedEx Uruguay 2019 seleccionado por GPTW entre las 5 mejores empresas para trabajar

Vea las oportunidades laborales actuales o busque según criterios específicos para encontrar trabajos que coincidan con sus intereses.