LM051:Retail Service Agent

Descripción

Uses multiple operational processes to correctly receive, process & dispatch high value freight in accordance with individual customer requirements whilst complying with all relevant regulatory, company & ISO requirements related to the storage & movement of goods to world wide destinations. Supports the Manager/Team Leader by regularly performing additional defined duties including short-term work allocation, conducting of procedural checks, resolution of exception situations & reporting etc._x000D_
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issues are either resolved or reported to the correct department/area. Ensures sufficient supplies of daily consumables are in place. Performs defined security and safety checks on freight/goods and complies with all legal, regulatory & ISO requirements when operating equipment, processing, storing & releasing freight/goods. Performs periodic and defined procedural checks or audits on key processes & reports compliance. Co-ordinates schedules of receivables with carriers to ensure timely and efficient turnaround. Progresses all deviations from agreed schedule. Receives bulk freight, including dangerous goods, from multiple carriers/customers, checking paperwork for completeness and to ensure that all the delivery details are correct. Deals with carrier/customer queries by providing the correct information or escalating the query to the correct area. Offloads vehicles & ULD’s using mandatory safe working practices and splits within defined sort parameters and appropriate locations. Inspects the freight in accordance with defined procedures and performs visual checks to identify shortages, overages or possible damage. Reports immediately to the driver & relevant area/department using agreed tools/procedures. Uses appropriate equipment to perform physical ‘put away’ of freight to the designated area/s. Checks the product to the paperwork to ensure that the correct goods are stored. Performs a physical count to check SKU, quantity, serial numbers etc and reports using defined documentation. Uses appropriate equipment to pick goods in the required sequence ensuring all details are correct (SKU, quantity, serial number etc.). Verifies the accuracy of the pick list to the customer’s actual documentation & reports exceptions to the relevant area. Packs goods in accordance with each customer’s defined requirements and any legal or dangerous goods requirements. Signs the pick & pack documentation and accurately completes all relevant information & send details promptly to the office. Prepares goods for dispatch by matching labels to the appropriate goods and moving goods to relevant area. Dispatches goods to the approved carrier, providing guidance when needed on the correct procedural checks to be followed to ensure that the goods are accurate & complete. Uses equipment to correctly load freight/goods in accordance with the driver’s specific requirements. Processes all types of returns (receives, checks, allocate area, reports etc.) in accordance with defined procedures and specific customer requirements. Contributes to the development and implementation of new processes and procedures by providing relevant operational information and expertise to ensure the solution is viable and the most cost effective and efficient for the warehouse to perform. Provides standard and ad-hoc verbal & written updates/reports summarizing key warehouse performance statistics or issues at agreed times. Performs all related support duties including providing cover for other areas & operating in contingency situations by following required procedures.

Experience in a FedEx SCS warehouse operation with a good knowledge of the operation and the requirements of its key customers, including competent at picking & packing with a good knowledge of relevant working methods. Good planning & organizing skills with the ability to determine & co-ordinate sequences of tasks for self & others. Experience of working effectively with multiple work processes & procedures. Good interpretation skills with experience of translating customer specific instructions into actual requirements. Basic skills in using technology e.g. scanner /printer / intranet etc with the ability to perform basic maintenance tasks.

1.- ATN A CLIENTES

2. PROSPECTAR CLIENTES Y CUMPLIMIENTO DE VENTAS

3.- RECEPCION Y ENTREGA DE PAQUETES

4,. CONTROL DE EFECTIVO Y EMPAQUE

5,. REPORTAR PROBLEMAS DE MTTO Y SISTEMAS

6.- LLEVAR CONTROL DE ARCHIVO FISCAL

7.- SEGUIMIENTO A DEPOSITOS DIARIOS

8.- REISTRO DE VENTAS DIARIA EN GCCS

FedEx es ampliamente reconocida como una empresa de clase mundial. Nos sentimos honrados y orgullosos de ser reconocidos constantemente como un gran lugar para trabajar, un innovador en cuanto a tecnología y una de las empresas más admiradas y respetadas del mundo.

FedEx es nombrada constantemente entre las marcas más valiosas y admiradas del mundo. Algunos de nuestros premios recientes incluyen:

• 2020 - Empresas más admiradas del mundo de Fortune (#14 )
• 2019 - Mejores lugares para trabajar de Fortune (#15)
• 2019- Uno de los "mejores empleadores para la diversidad" de Forbes
• FedEx LAC 2020 incluido en el ranking de Mejores lugares para trabajar en América Latina de Great Place to Work (#24)
• 2021- FedEx México fue incluido en el Ranking GPTW por 18 años consecutivos
• 2020- FedEx México recibió la Certificación CEMEFI por 13 años consecutivos respaldando a FedEx como empresa socialmente responsable
• 2021 - FedEx Chile fue recertificado con Giro Limpio, un sello de la Agencia de Energía Sostenible que busca mejorar la eficiencia energética del sector de transporte terrestre, mediante la reducción del consumo de combustible y las emisiones de gases de efecto invernadero.
• FedEx Uruguay 2019 seleccionado por GPTW entre las 5 mejores empresas para trabajar

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