ID de solicitud: RC774346

LM871: Manager Customer Care

Compañía: Federal Express Corporation LAC
Categoría: Professional
Tipo de empleo: Tiempo completo
Subtipo de trabajador: Regular
Horas semanales programadas: 48
Fecha de finalización de la publicación:
Remoto: No
Ubicación: SN Av. Barranca Honda, Cuautitlán, Méxic 54769, Mexico

Descripción

"Customer Support, Quality Assurance & Support, Workforce Management, Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team), All front/ back line CC processes, Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team). CE for Digital Platforms (FB, Twitter)
"

Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including dismissal.

Interpersonal Skills, Written & Verbal Communication Skills,

Planning & Organizing Skills,

Presentation Skills, Leadership Skills -

Two years University/College or equivalent. Language: Proficiency in English TOEIC 600 points

Five years business experience including two years of Call Center Experience. Previous management or supervisory experience in a service environment strongly preferred.

Indicaciones para postulación interna al boletín

Si estás interesado en aplicar, por favor sube un solo archivo en formato PDF que contenga los siguientes documentos:

1.Currículum actualizado

2.Carta de intención

3.Imagen del resultado vigente del examen TOEIC, con un puntaje mínimo de 600 puntos

Nota: La vigencia del examen TOEIC es de 2 años a partir de la fecha de aplicación.

Este archivo debe ser cargado en el sistema Workday, en el campo correspondiente al currículum.

📌 Importante: Con fundamento en la política 4-15 de Oportunidad de Carrera del Manual de Gente de LAC: "El hecho de que un empleado no facilite la información completa que demuestre claramente si reúne las calificaciones exigidas en el puesto anunciado puede dar lugar a que no se lo tenga en cuenta.“

🗓️ Vigencia del boletín: del 13 al 19 de julio 2026

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

2020 Fortune’s World Most Admired Companies (14th)
2019 Fortune’s Best Places to Work (15th)
2019 Forbes’s One of the “Best Employers for Diversity”
2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.