Field Transportation Specialist

Description

This is an interview position

Job Profile Summary
Oversees and monitors transportation process improvements, system and technology enhancements, administration processes and procedures. Provides training and coaching throughout Field Transportation as well as Station operations to ensure consistent execution of Linehaul/CPC/pickup processes and resolve escalated issues. Conducts strategic analysis, develops process improvement recommendations and serves as a liaison between the Transportation regional and district teams to support an efficient and successful synthesis of Linehaul and CPC functions. Drives network linehaul and pickup performance, and directs changes to improve processes and systems.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Interacts with field operations to reduce empty and partial trailer movements
• Collaborates with Transportation Compliance and Analytics, LH Planning and Linehaul Enginnering to develop and coordinate logistical planning for external customers and works directly with customer to implement and modify
• Provides on-boarding, targeted and ongoing training of Transportation processes, procedures and system tools, as well as customer/service provider interaction methods and techniques, to Linehaul/Customer Pickup Coordinators and Station Operations
• Serves as primary resource for escalated issues, ensuring resolution and improved internal/external customer and service provider experience
• Communicates to key stakeholders and gains support of continuing Transportation program enhancements and process changes to ensure effective implementation and desired outcomes
• Analyzes van and trailer pickup requests and evaluates opportunities for improved pickup activation, increased awareness and accountability regarding sales leads and underperforming accounts.
• Collaborates with Region and District Engineering group to create and maintain the linehaul operations and station Pickup Operating Plan and rationalize the FedEx service offering
• Serves as the quality facilitator for the region/district Linehaul and CPC operations
• Visits linehaul/stations to establish and build professional relationships and address or communicate priorities necessary to improve the customer
• The incumbent(s) of this position is expected to perform all other related duties as assigned.

Minimum Education

High School Diploma or GED

Minimum Experience

Two (2) years of professional experience in Linehaul Operations, CPC, Logistics, Transportation Industry, or related area

Knowledge, Skills, and Abilities

• Knowledge of concepts, practices, policies, terms, and procedures used in field operations
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests and issues
• Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.
• Verbal and written communication skills necessary to communicate with various audiences                                                             
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
• Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
• In the province of Quebec must be bilingual (French & English).

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: Note: This is an onsite position at YVRRO - 13777 Commerce Parkway, Richmond, BC, V6V 2X3. The posting closes on February 13, 2024.

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.