Req ID:
RC758806
Finance Specialist SSC-1
Description
Aim of the position:
The Collection Specialist is responsible for managing the performance of the assigned customer account group and mitigating related financial risks. This includes ensuring that payments for customer invoices are received on time and in the correct amount, investigating discrepancies, and resolving any payment issues.
This role requires working afternoon shifts Mon-Fri from: 1:30 PM to 10:00 PM
Tasks:
The Collection Specialist is responsible for managing the performance of the assigned customer account group and mitigating related financial risks. This includes ensuring that payments for customer invoices are received on time and in the correct amount, investigating discrepancies, and resolving any payment issues.
This role requires working afternoon shifts Mon-Fri from: 1:30 PM to 10:00 PM
Tasks:
- Initiating collection actions via phone and email
- Identifying potential risks affecting incoming payments
- Reviewing customer accounts to identify discrepancies, adjustments, or missed payments, and initiating issue resolution
- Tracking actions and updating customer records to document contact dates, issues, and resolutions, and scheduling follow-ups
- Monitoring credit release screens to ensure shipments are executed in a timely manner and accounts remain within assigned terms and credit limits
- Responding to payment-related customer claims
- Providing statements, invoice copies, and supporting documentation to customers
- Participating in projects
- Collaborating with Sales, Operations, Treasury, Accounts Payable, and Cash Application teams
- Performing any other activities that contribute to the reduction of outstanding customer balances, elimination of aged debt, improvement of customer satisfaction, and enhancement of processes
- Performing all other tasks assigned by the immediate supervisor
Requirements
- High school education
- Knowledge of the main finance procedures
- Fluent English
- 1–2 years of collection experience, preferably in an SSC environment
- Strong customer service skills
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
