Financial Services - Resolution Hub Team
Description
-
We have an exciting opportunity for you to join our team as a Financial Services - Resolution Hub Team
Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
What you will be doing:
•Executes complex transactions for NFC customers not supported by BPO provider
•Provides guidance to BPO provider on issue resolution to facilitate transaction execution
•Develops and communicates mitigation plans for issues identified
•Provides escalations that need immediate end-to-end resolution and feedback to customers and internal stakeholders
•Assists in legal case support to ensure ability to minimize penalties and decreased customer experience
•Supports sales in escalations where business is at risk
•Provides support to sales on any questions that may arise when a customer is activated
•Provides input on policy modifications/enhancements
•Example Level 4 activities from the existing RACI the Resolution Hub Team would be responsible for include, but are not limited to the following:
•Provide support in specific areas raise by SHS/BPO on regional/local specific
•Enhanced BP support - for handling escalations from BPO/Sales/BP Support customers to resolve STC related issues
What do you bring with you:
Background in Finance is advantageous;
Experience with Excel (Mandatory);
Ability to read, write and communicate in English in a business environment setting. Other desired languages are German, French, Italian, Spanish (B2 Level);
Ability to pay close attention to detail;
High degree of customer orientation;
Good Problem solving and analytical skills;
Keen to learn and approach subjects outside of comfort zone and propose suggestions for improvement;
Experience working with third party auditors / customer portals (Plus);
Experience in an international environment or similar (Plus);
What do we offer:
Attractive compensation package;
Health Insurance for you and your family members (Optional);
Life Insurance (*applicable for FedEx positions with a permanent contract);
Pension Fund (*applicable for FedEx positions with a permanent contract);
Hybrid Working Model (2 days working from home and 3 days working at the office);
Training to get you started and on-the-job learning opportunities;
Extensive learning resources to further develop your skills and knowledge;
Tuition Assistance Program (*applicable for FedEx positions with a permanent contract);
Employee Assistance Program for you and your family in difficult life situations;
Employee reduced-rate shipping
Great career opportunities
Schedule - daily shift Monday to Friday.
Are you interested in this position?
We’d love to know you better! Submit your application, by uploading your CV in English. Thanks in advance for your application. After the online phase, the most successful candidates will be invited for an interview.
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.
#LI-Hybrid
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
