Freight Service Agent

Description

Performs a variety of customer service, administrative, and clerical duties requiring direct and indirect customer interface, and provides specialized assistance to customers in the clearance process._x000D_
_x000D_
1. Assists customers with general information regarding dispatching and rates. 2. Assists customers in paperwork completion, making outbound calls, as needed. 3. Checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipments and compliance with Customs documentation required at destination. 4. Ensures all shipments are manifested. 5. Handles customers with packages in cage. 6. Solves and/or coordinates the solution of unique problems presented by customers which require special assistance. 7. Performs tracing services for customers; offers explanations of delays for any packages. 8. Initiates credits/refunds/other compensating or expediting measures in order to minimize the impact of service failure to customers. 9. Compiles records and statistics for use in determining the root cause of customers’ problems. 10. Provides administrative and clerical support to Station Ops Manager. 11. Maintains neat and clean appearance of the workplace, self and uniform.

High School degree/Equivalent. Some college preferred. Two (2) years customer contact experience in a comparable service type environment. Knowledge of international shipping/clearance procedures. Experience in customer problem resolution required. Excellent communication, organizational and human relations skills. Ability to successfully complete the Reading, Listening, Sorting and Math sections of the Basic Skills Test. Ability to lift 70 lbs (32 kgs) and to maneuver any single package weighing up to 150 lbs. (68 kgs) with appropriate equipment. Spoken and written fluency in local language and demonstrated fluency in English as determined by results of TOEIC exam. Able to work variable shifts. Knowledge of FedEx systems (COSMOS; KIAC).

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.