Global Service Participant Support and Development Specialist

Description

Design & Development, Planning & Projects, Compliance Audit, Reporting & Analysis, Contract & Vendor Management

Global Service Participant (GSP) Support & Development Specialist

Location: Johannesburg, South Africa (with a Sub-Saharan Africa regional remit)

Reports To: Manager: GSP

Position Overview

Are you ready to elevate our organizational resilience across the region? We are seeking a Global Service Participant (GSP) Support & Development Specialist based in Johannesburg to support our Sub-Saharan Africa (SSA) operations.

In this role, you will apply specialist knowledge to execute and review critical processes within and across departments, supporting regional, divisional, and corporate goals. You will actively participate in—and lead—the design, development, and implementation of processes that strengthen our partner networks across SSA.

Key Responsibilities

• Compliance & Audits: Oversee ISO audits, ensure strict contract compliance, and manage contract renewals across the Sub-Saharan Africa (SSA) GSP footprint.
• Regional Process Support: Participate in and lead the design and implementation of operational processes to optimize departmental and regional efficiency.
• Stakeholder & Vendor Management: Effectively manage global service partners and vendors, communicating confidently across all levels of the business.
• Project Support: Provide robust project support and take on project lead exposure as required to drive regional business goals.

Qualifications & Experience

Minimum Requirements:

• Education: Bachelor's degree
• Experience: Minimum of 1 year of experience as an individual contributor (preferred).
• Technical Skills: Strong background in contract administration and intermediate MS Office proficiency.
• Advanced MS office experience

Advantages & Preferences:

• Prior legal exposure to contract management is highly preferred.
• Proven exposure to project support or project leadership.

Key Competencies

• Core Skills: High level of detail and strong problem-solving capabilities.
• Communication: Excellent interpersonal and presentation skills, with the ability to influence, persuade, and manage stakeholders at all levels of the business.
• Strong verbal and written communication skills

Why Join Us?

• Driving Innovation: We don't just monitor freight; we move the industry forward through advanced "resilience" strategies and operational excellence.
• Impactful Regional Leadership: Based in South Africa, your work directly contributes to the sustainability, growth, and success of our logistics operations across broader SSA markets.
• Global Standards, Local Expertise: Use our world-class frameworks to empower regional teams, manage critical global service partners, and maintain high-standard compliance on a global stage.

How to Apply

If you are ready to bring your contract expertise to a regional stage, we want to hear from you. Apply now to join our SSA support team!

Interpersonal Skills, Presentation Skills, Influencing & Persuasion Skills, Problem Solving Skills, Vendor Management Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.