Global Support Agent

Description

POSITION OVERVIEW:

Assist in resolving customer account issues and ensure timely and accurate invoice processing according to guidelines.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

1.    Assist in resolving customer account issues and ensure timely and accurate invoice processing according to guidelines including account discrepancies, billing concerns, and freight invoice adjustments, ensuring issues are addressed promptly and accurately.
2.    Process, review, and validate invoices in accordance with established guidelines to ensure accuracy, completeness, and on-time delivery.
3.    Support onboarding of contingent resources, including coordination with staffing partners, completing onboarding tasks, and ensuring access/setup requirements are met.
4.    Maintain accurate data and records, ensuring compliance with audit, privacy, and retention requirements.
5.    Comply with all applicable laws/regulations, as well as company policies/procedures.
6.    Perform other duties as assigned.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

QUALIFICATIONS:

•    High school diploma or GED.
•    Five (5) years of customer service, clerical accounting, bookkeeping, or related general business experience.
•    Must include at least two (2) years of experience adjusting invoices or performing customer contact work with some responsibility for scheduling or coordinating work.
•    Strong personal computer (PC) skills, including proficiency in Microsoft Office applications and internal systems.
•    Strong organizational skills with the ability to manage multiple concurrent priorities.

JOB CONDITIONS:

•    Hours may vary due to operational need

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: Starting Rate of Pay: $19.40 / hour

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

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If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at ADAAssistance@freight.fedex.com.

FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.