IFM Hard Services Specialist - Senior

Description

-

We have an exciting opportunity for you to join our team as a Senior Hard Services Specialist in our Central Facilities Management team.
Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:
 

You will be the center of competence, on a central level in support of our regional teams, for all aspects of Hard Services, as part of facilities management, including mechanical and electrical & HVAC systems. Ensuring all assets are being maintained, according to standards, to maximize asset life, optimize performance, minimize unplanned disruption to the FedEx business operations and to adhere to all statutory compliance legislation and industry guidelines / requirements.

You will have a EU responsibility being a primary interface between our Integrated Facilities Management suppliers and our regional teams to advice and support regional teams, on a tactical level, in terms of scope changes, change in law, projects (small refurbishments, moves, preventive maintenance plans, industry best practices, …)

Key Accountability 1 - Expertise:

• Develops and maintains a good understanding of predictive, preventative, and corrective maintenance practices & related legislation together with specific knowledge of FedEx equipment & requirements. Uses the knowledge to ensure on-going maintenance efficiencies and legal compliance.
• Be fully conversant with leading Computer Aided Facilties Management (CAFM) systems with the ability to interrogate such systems to assess compliance and the correct maintenance regime is being deployed.
• Understands all technical aspects of mechanical, electrical, plumbing, HVAC systems and BMS systems
• Effectively manages the IFM supplier to ensure effective life cycle Asset Management services into M&E and Building Fabric.
• Ensure compliance with all Health & Safety legislation and FedEx Health & Safety practices and procedures.

Key Accountability 2 – Planning & Organizing

• Validate and assure the IFM approach and maintenance strategies including condition based maintenance and planned maintenance in line with SFG20 or similar European accepted standardization.
• Providing technical oversight to the planning of reactive works and major technical projects to minimise the disruption to the FedEx business.
• Ensure all maintenance plans maximizes the life of the assets and is in line with manufacturers recommendations and industry best practice.

Key Accountability 3 – Contract Administration

• Provides technical input and guidance with the validation of Change Control Notices where there is a technical, hard services component.
• Provides technical input and guidance with the validation of Gain Share initiatives where there is a technical, hard services component.

Key Accountability 4 – Performance Management

• Compare and contrast across sites, countries and the two IFM supplier’s performance regarding engineer’s utilization and PPM v reactivate ratio’s.
• Assess relative failures rates and look for correlations

Key Accountability 5 – Continuous Improvement.

• Review and assess efficiency metrics that can be compared to industry best practice and set targets for improvement.
• Assess different maintenance regimes to increase the ratio for planned versus reactive failures, extend asset life and whole life costings.
• Benchmark cost / sqm. across the portfolio and two IFM suppliers.

Key Accountability 6 – Cost Management

• Provide technical guidance in the validation and approval of asset repairs over the agreed thresholds.
• Act as a technical authority with regards to End of Economic Life for all assets.
• Technical input and validation for all technical Change Control Notices

Key Accountability 7 – Procurement

• Support the procurement of the IFM contracts as the Technical Subject Matter Expert.

Key Accountability 8 – Communication

• Maintains positive working relationships and ongoing communication with the regional maintenance team, IFM suppliers and FedEx employees.
• Provides management with standardized / adhoc reports, analysis and recommendations relating to facilities maintenance and provides clear goals and performance feedback to suppliers.
• Provides assurance to the business regard8ing statuary compliance.

Core Experience, competencies, and requirements

• Engineering Management experience at a senior level and a track record of delivering performance/service improvement with strong customer focus.
• A recognised Engineering/ Mechanical or Building Engineering qualification.
• Experience of successfully delivering against contractual targets, PM schedules and KPI’s.
• Experience of delivering a service provision on a site where strong permit to work systems are in place.
• Extensive experience of managing and delivering improvements through the supply chain
• Asset Management experience covering administrative, contractual, and financial aspects of a facilities management contract. 
• Excellent knowledge of MS Office.
• Knowledge of Maximo is preferable
• Excellent, clear, and confident written skills, presentation skills and report writing.
• Excellent in English
• Ability to work in diverse environment
• Willing to travel (25%-40%)

What do you bring with you:
 

Core Experience, competencies, and requirements

• Engineering Management experience at a senior level and a track record of delivering performance/service improvement with strong customer focus.
• A recognised Engineering/ Mechanical or Building Engineering qualification.
• Experience of successfully delivering against contractual targets, PM schedules and KPI’s.
• Experience of delivering a service provision on a site where strong permit to work systems are in place.
• Extensive experience of managing and delivering improvements through the supply chain
• Asset Management experience covering administrative, contractual, and financial aspects of a facilities management contract. 
• Excellent knowledge of MS Office.
• Knowledge of Maximo is preferable
• Excellent, clear, and confident written skills, presentation skills and report writing.
• Excellent in English
• Ability to work in diverse environment
• Willing to travel (25%-40%)

What do we offer:
• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.