Implementation Manager
Description
Implementation Manager
The Implementation Manager is responsible for leading and managing new business implementations from verbal award through go-live and ramp-up. This role serves as the business owner for each implementation, ensuring delivery of business results, technical oversight, and adherence to best practices across the organization.
Primary Responsibilities
- Lead end-to-end implementation of new business initiatives, maintaining communication to meet customer expectations.
- Provide technical oversight of product installation environments and ensure system reliability.
- Advocate continuous improvement methodologies and coordinate project identification with facility operations.
- Plan, lead, organize, and control multiple project initiatives within approved scope and schedule.
- Engage Sales, Solutions, and Operations to validate scope against customer contracts, specifications, and analytics.
- Design scalable engineering structures aligned with company strategy; define team roles and responsibilities.
- Apply Operational Excellence principles including Labor Management Systems, Workforce Optimization, and Performance Coaching.
- Translate business requirements into scalable designs and manage change control throughout the project lifecycle.
- Implement complex business requirements using appropriate tools and technologies.
- Develop ramp-up plans and schedules; identify risks and create mitigation strategies.
- Provide daily direction to cross-functional implementation teams and guide customers on deployment best practices.
- Sign off and test Standard Operating Procedures (SOPs) in partnership with IT.
- Ensure smooth transition to operations post go-live and ramp-up.
- Interact with customer representatives across all operational levels.
- Collaborate with customer and operations leadership to ensure process adherence during implementation.
- Work with project managers to identify and address potential issues and risks.
- Create documentation to support transition from implementation to post-implementation support.
- Uphold FedEx brand standards in all customer-facing activities.
- Monitor industry trends and recommend improvements within the Engineering function.
- Support Quality Driven Management (QDM) techniques and promote data-driven decision making.
- Ensure team understanding of expectations and reporting standards.
Education and Experience
- Bachelor’s degree in a related field preferred, with 8+ years of relevant experience.
- In lieu of degree, high school diploma or GED with 10+ years of relevant experience.
- Direct customer-facing and implementation delivery experience required.
Skills and Qualifications
- Ability to quickly learn and apply new concepts and technologies.
- Excellent oral and written communication skills.
- Strong leadership and motivational skills with experience managing teams, contractors, and suppliers.
- Analytical and problem-solving aptitude with sound judgment and planning capabilities.
- Customer service oriented and effective relationship builder.
- Willingness and ability to travel 75% or more across the U.S. and Canada; international travel may be required.
Requirements, Perks, and Benefits (US – Exempt)
Physical & Cognitive Requirements (With or Without Accommodation)
- Ability to follow policies and procedures.
- Ability to read, write, and interpret information.
- Ability to add, subtract, multiply, and divide.
- Ability to use hands to finger, handle, or feel.
- Ability to sit, walk, or stand for the duration of the shift.
- Must possess visual acuity to perform essential job functions.
- Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
- Ability to lift/carry items up to 50 pounds.
Equal Opportunity Employer
FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.
- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant
Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (for U.S. applicants and employees only). Please click below to learn more:
FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.
Perks and Benefits at FedEx Supply Chain (FSC)
- Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
- 401K plan with company match after 1 year
- Tuition reimbursement program
- Holiday pay and accrued paid time off programs offering both Vacation and PTO
- Medical, dental, vision, and voluntary benefits available on day one
- Basic life insurance
- Basic AD&D coverage
- Supplemental Life and Supplemental AD&D
- Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
- Paid parental leave for both moms and dads
- Paid bereavement and jury duty
Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate’s work experience.
Job Disclaimer (US)
Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.
