Industrial Process System Engineer

Description

Product Vision – Support Product Manager and contribute to the defining and creation of product vision, goals, roadmaps which is crucial in communicating product’s big picture and creating business value.
• Stakeholder Liaison – Collaborate with business owners and product users to understand and anticipate needs / wants which is translated into product requirements and enhancements.
• Product and Development Liaison – Act as the bridge in connecting product manager’s big picture goals and strategies with the working team to ensure accurate interpretation and prioritization of product requirements.
• Product Development – Oversee and monitor the stages of product creation which may include design, development, implementation, maintenance to ensure product functionalities are delivered at cost and reliably.
• Iteration Planning – Lead in iteration planning with the team and coordinate dependencies with other Product Owners to ensure alignment between the team and iteration goals.
• Team Backlog Management – Manage and prioritize user stories in the team backlog based on prioritized features from Program Backlog and according to the Program Increment objectives.
• User Stories – Develop user stories with team members and ensure completed stories are reviewed and accepted as increments according to their acceptance criteria.
• Iteration Review – Lead iteration reviews and team demonstrations with stakeholders to acquire critical feedback for the team to adapt and deliver great products.

Role : Industrial Process System Engineer/ Process Engineer

Work Location : Philippines, Clark

Who we are  

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.  

This isn’t a place to get just a job. Here, you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet. 

Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence. 

Our Values 

We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.

With one FedEx culture, we: 

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next 

Awards 

• FedEx has consistently ranked among the top 20 in the “World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001
• Ethisphere named FedEx as one of World’s Most Ethical Companies® in 2023

What you will do 

We are seeking a highly motivated Process Engineer to support our Customs Clearance and Industrial Systems operations. The role is responsible for designing, improving, and deploying business processes, including data analysis, system optimization, and stakeholder engagement across multiple geographies.

The Process Engineer will collect and analyze data, perform process mapping, and provide data-driven recommendations that enable senior leadership to make informed decisions. This position requires close collaboration with cross-functional teams including Finance, Marketing, IT, and Operations, as well as active engagement with regional stakeholders

• Collect, analyze, and interpret operational and financial data, and present clear, data-driven insights to stakeholders.
• Develop reports, business proposals, and improvement cases with actionable recommendations for management.
• Map, design, and continuously improve end-to-end business and customs clearance processes.
• Lead and manage cross-functional projects, applying Lean Six Sigma and structured problem-solving techniques.
• Collaborate with Finance, Marketing, IT, and Analytics teams on forecasts, automation, and process integration.
• Act as a bridge between business stakeholders and technical teams, ensuring requirements are prioritized and delivered on time.

You will be a great fit if you

• Bachelor’s degree in Industrial Engineering, Computer Science, or related field
• Minimum 5 years’ experience in process engineering, business process improvement, or customs operation.
• Strong data analytics, reporting, and stakeholder management skill.
• Knowledge of Customs Clearance regulations (Malaysia & Australia) Advantageous: Lean Six Sigma, Python, SQL
• Excellent communication skills and ability to work under pressure in a fast-paced environment

What you can expect

• ·Attractive remuneration package includes: 
• Contractual Bonus 
• Tuition Assistance 
• Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, training and leadership programs and cross-functional projects
• Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be
• Work-life balance programs including hybrid work arrangement: WFH (work from home) and office
• Health & wellness, employee assistance, and rewards and recognition programs 
• Special employee discounts on shipping, travel, and more

Our Commitment to Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. 

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws.   We will reasonably accommodate team members and third parties with physical and mental disabilities. 

Interested to join Team FedEx? 

Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.   

If this role and working environment sound like a place you can thrive in, apply today and let’s create what’s next together.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.