Req ID: RC769597

INP022: Specialist, People Ops. MEISA

Company: FedEx Logistics AMEA
Category: Professional
Employment Type: Full Time
Worker Sub-Type: Regular
Scheduled Weekly Hours: 48
Posting End Date: 2026-03-06T00:00:00+00:00
Remote: No
Location: Mumbai, MH 400059, India

Description

• Implements, administers, interprets and communicates Peoples policies and programs at FedEx Logistics India to ensure maximum efficiency, cost effectiveness, and adherence to overall company philosophy, policy, and procedures.
• Assist in the development of people's Systems, and strategic initiatives for rollout in country
• Plan, Attract, Recruit, and maintain a talented workforce fitting regional organization strategy
• Assist in the planning and management of compensation and Benefits

General Job Purpose:

Oversees end-to-end People Operations across supply chain and warehouse locations, including employee relations, recruitment, onboarding, performance management, and training. Manages large-scale contract staffing, statutory compliance (CLRA, S&E, LWF), IR matters, and NAPS/NATS programs. Drives HR reporting, analytics, capability building, and supports global HR initiatives to ensure a compliant, skilled, and high-performing workforce.

Summary of Essential Job Functions:

HR Operations & Employee Relations

Support employee relations cases by addressing workplace concerns, resolving disputes, and recommending corrective actions in alignment with labor laws.
Conduct disciplinary inquiries under Model Standing Orders and applicable regulations; document findings and advise management on outcomes.
Conduct exit interviews, analyse trends, and share insights with leadership for corrective action.
Maintain accurate employee records, ensuring timely updates for promotions, transfers, salary changes, and terminations.

Recruitment & Onboarding

Assist in recruitment activities, including hiring coordination and agency liaison.
Conduct new hire orientations and ensure all onboarding documentation and compliance requirements are completed.
Ensure internal job posting, transfer and promotion processes comply with company policy.

Performance Management & Compensation

Support development, communication, and execution of job descriptions in partnership with leadership.
Administer performance appraisal cycles and salary review processes to ensure fairness, objectivity, and policy alignment.
Ensure compensation and benefits programs are executed in accordance with approved frameworks.

Employee Development & Training

Implement training and mandatory compliance programs across sites; track effectiveness and follow-up actions.
Manage Individual Development Plans (IDPs), monitor progress, and provide insights to functional leaders.
Support implementation of learning interventions and evaluate ROI on capability-building efforts.

Industrial Relations & Contract Workforce Governance

Manage IR matters, including disciplinary cases, PIP execution, union interactions (if applicable), and grievance handling.
Manage 1000+ contract staff across warehouse locations nationwide.
Source, evaluate, and onboard contract staffing agencies; conduct audits to ensure compliance and service quality.
Oversee timely filing and renewal of labor licenses and statutory documentation under CLRA, S&E, LWF, and other state-specific laws.

Compliance & Statutory Reporting

Ensure all warehouses and offices remain compliant with labor laws and company policies.
Monitor statutory requirements, including labour returns, contractor audits, payroll filings, attendance discipline, and documentation archiving.
Prepare periodic HR dashboards, compliance reports, and workforce analytics for management review.

HR Projects & Engagement

Assist with deployment of global HR initiatives locally and provide feedback on India implementation realities.
Support employee surveys, analyses findings, and assist managers in closing identified gaps.
Provide business support recommendations that balance operational needs with compliance requirements.

Capability Building & Government Scheme Administration

Manage apprenticeship programs (NAPS / NATS), including hiring, rotation, assessment, and compliance submissions.
Evaluate skill outcomes and integrate graduates into pipeline roles to strengthen workforce capability.

Reporting & Analytics

Prepare statistical HR analytics — attrition, IR cases, hiring performance, development progress, contractor compliance scorecards, and manpower movement.
Share actionable insights with leadership for informed decision-making.

Minimum Requirements:

Education:

Any Graduate

Post-graduation in Human Resource & Labour Studies.

Skill & Experience:

Around 5+ Proven experience in Industrial Relations.
Strong analytical skills.
Excellent communication and presentation skills.
Detailed oriented
Strong human relations and communications skills required.
Honesty and Integrity.

The Company

FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

The Philosophy

People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.

The Culture

We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.