Inside Account Rep (Govt)

Description

POSITION SUMMARY:
The Government Inside Account Representative is responsible for identifying, developing and growing the prospective and existing local market or specific customer segment by following FedEx Office's sales process.

GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Expand customer base within an assigned geographic territory
Prospect for new accounts and provide relevant information for the account base
Create and present value-added business solutions to specific named accounts, within prescribed guidelines
Build rapport with customers using a consultative sales approach
Sell targeted products using marketing toolkit materials, authorized websites and value propositions
Maintain regular contact with designated accounts, per established sales process requirements
Make sound business decisions with customers through negotiated and established business agreements
Manage customer interactions and information to ensure continuous and effective business relationships
Schedule and conduct required sales calls per day to meet activity goals
Drive target products and promotions, as directed
Grow relationships and penetrate sales in assigned accounts, as well as qualify leads
Serve as the primary relationship owner for accounts in territory to ensure proper service and retention
Provide secondary account coverage for other sales professionals, as required
Refer orders and/or bids/quotes to appropriate Operations resources
Refer project management, including outsourcing coordination, to appropriate Operations resources
Meet or exceed overall performance objectives for existing accounts and territory
Assist in account recovery
Sell FedEx Office's value, by identifying solutions and providing outstanding service
Provide pricing information and pricing levels to named account base, per established pricing guidelines
Maintain accurate customer relationship management systems, including daily activities and account updates
Interact with Sales leadership to develop and review sales strategies for calling on sales accounts and prospects
Build and maintain a pipeline of business at established standards
Work with other sales resources in a team selling capacity
Meet all minimum activity standards consistently
All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:
High School Diploma or equivalent education
1+ year of inside sales, direct selling experience OR an equivalent combination of selling and customer service experience required
Prefer experience within the document solutions or print offerings industry
Experience with Federal Government Agency sales helpful
Demonstrated understanding of sales financial targets and quotas
Experience responding to questions and objections and to use scripting, as required
Proven organization, planning, administrative and business math skills
Proven skills and aptitude to work in a customer-focused and results-driven environment
Basic level MS Office computer skills

ESSENTIAL FUNCTIONS:
Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications: Prior experience with FedEx Office is a plus. Experienced in sales to Federal Government agencies is plus Strong proficiency in Microsoft Office Suite, and Salesforce knowledge.

Pay Transparency:

Pay:

Additional Details: As a member of the Government Inside Sales team, you are responsible for new business development, account implementation, and maintain customer relationships in assigned ports. Applicants must reside in DFW as it is a work from home position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)