Req ID: RC767498

INT050: Sr Scrum Master II

Company: FedEx Logistics AMEA
Category: Professional
Employment Type: Full Time
Worker Sub-Type: Regular
Scheduled Weekly Hours: 48
Posting End Date: 2026-02-19T00:00:00+00:00
Remote: No
Location: Gachibowli - Miyapur Road, Hyderabad, TS 500032, India

Description

• General Summary

The Scrum Master will be responsible for understanding the big development picture of each sprint. They are responsible for delegating tasks appropriately and ensuring the team is working on the right tasks at the right time. They also want to ensure the team is fully deployed and not idle. A Scrum Master helps the team to become self-organizing and empowered to create, innovate, and make decisions for themselves as one team.

Primary Responsibilities

Support scrum team through the complete software development life-cycle using the Scaled Agile Methodology and Scrum or Kanban approaches.
Help team members to create effective User Stories, write acceptance criteria to know when a story is Done, and break down stories into sub-tasks.
Help each team use Epics, Features, time-boxed (spike) stories, and sprint goals effectively.
Support each Product Owner to refine and prioritize their Backlog and Epics in alignment with business goals.
Schedule/facilitate Sprint Planning, Backlog Refinement, Daily Scrum, and Sprint Retrospective meetings.
Ensure that the highest priority items identified in the Sprint Retrospective are appropriately addressed.
Work with the teams and business to remove impediments and blockers.
Encourage radical transparency. Foster ever-improving intra- and inter-team dynamics.
Use agile metrics judiciously. Encourage team excellence.
Maintain an open dialog with the Product Owners and team members through recurring one-on-one meetings to coach and mentor entire team.
Work closely with other Scrum Masters. Program team and Release train Engineer.
Plan and prepare team for PI planning.

Education/Experience

Bachelor’s Degree or equivalent in Computer Science, or MIS with 8-10yrs of work experience.
Strong communication skills, written and verbal
Proven coaching and mentoring abilities
Agile/Scrum, Agile/Kanban experience
Agile planning, ceremonies, roles experience
Good conflict resolution
Continuous improvement approach
Demonstrable emotional intelligence
Proven problem solving skills
Servant leadership mindset
Strong facilitator

Good To Have

Certifications such as CSM, PMI-ACP, PMP a plus
Project management experience with demonstrated scrum master experience
Perform the role of Scrum Master for one or more teams Leading multiple, simultaneous initiatives or small programs / release trains
Scaled Agile Framework (SAFe) experience and systems development environment experience
Reflecting Agile/Scrum values to the team as a servant leader
Strong mediation and negotiation skills
Support and educate Product Owners, especially in regard to developing, refining and managing the product backlog
Ability to communicate and work well with team co-located across the globe
Guide and coach teams to be self-organizing
Creates and maintains process documentation
Foster an environment of high communication, collaboration and accountability
Excellent organizational skills with a willingness to adapt to different tools or processes as the situation requires, and to suggest improvements or alternatives when warranted
Excellent written and verbal communication skills and excellent attention to detail
A thirst for knowledge and a desire for continuous improvement - personally, professionally, and as a valued member of the team
Ability to multi-task and prioritize deliverables
Customer focused, sensitive to customer needs, their critical business cycles and schedule
Self-motivated and able to work under pressure to deliver high-quality solutions
Adept at working within highly matrixed organization
Leads the production implementation of product increments and features
Effective stakeholder management and communication
Manages budget and achieving cost targets
Builds and leverages effective alliances across technical and business community

The Company

FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

The Philosophy

People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.

The Culture

We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.