Senior Manager Operations

Descrizione

We have an exciting opportunity for you to join our team as a Senior Manager Operations

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

• Lead and manage a team of Operations Managers, providing guidance, coaching, and performance oversight.

• Ensure compliance with all regulatory requirements and company standards related to airport operations.

• Drive continuous improvement initiatives to optimize processes, enhance productivity, and maintain high service quality.

• Collaborate closely with cross-functional teams to ensure seamless coordination of operational activities.

• Monitor KPIs and operational metrics, implementing corrective actions when necessary.

• Report directly to the Managing Director, contributing to strategic planning and decision-making.

What do you bring with you:

• Bachelor’s Degree.

• Demonstrated leadership with the ability to lead other leaders.

• Recruits, develops, motivates and manages the team performance, including managers, and ensures that team members have the competencies, capabilities &tools to consistently deliver on individual and team objectives.

• Ensures managers are effectively communicating and managing processes and procedures to ensure optimal departmental performance.

• Ensures effective succession planning within team.

• Strong organizational and prioritization skills.

• Prepares and submits annual Malpensa site plans, including budget, to upper management, taking appropriate actions in order to optimize costs and to remain within agreed parameter.

• Oversees/leads department wide projects/initiatives in order to deliver planned results on time and within budget.

• Builds effective networks relationships within own department and with key stakeholders across the business in order to achieve optimal business outcomes.

• Maintains external alignments with customers, relevant subject matter experts (SMEs) or external bodies as required.

• Excellent verbal and written communication skills both in Italian and English.

What do we offer:

• Attractive compensation package

• Training to get you started and on-the-job learning opportunities

• Extensive learning resources to further develop your skills and knowledge

• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)

• Employee Assistance Program for you and your family in difficult life situations

• Employee reduced-rate shipping

• Great career opportunities

• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.