IT Support Engineer III

• Manage a large number of requests and prioritize effectively;

• Work across time zones with team members;

• Provide first and second level desktop and application support to employees;

• Manage IT issues related to Employee’s onboarding and offboarding while providing support to office networking and hardware;

• In cooperation with the supervisor/ manager, run own projects & initiatives related to IT administration; 

• Automation of manual tasks;

• Testing, analyzing and creating documentation.

What we're looking for:   

• Bachelor’s Degree in computer science, engineering, or information systems or related field and/or equivalent formal training or work experience;

• Two to Four (2-4) years’ work experience in IT support & administration role

• Experience with an Office365 environment, CISCO meeting rooms ;

• Experience with troubleshooting and replacing Apple, Dell, and Microsoft hardware parts; 

• Experience with remote assistance tools; 

• Experience with writing scripts in Python; 

• English Language: Speaking and Writing; 

• Understanding of ITIL framework/methodology;  

• Background knowledge of operating systems including Microsoft Windows and macOS environments. 

What You’ll get from us: 

• Great partners to work with - sharp engineering minds working on challenging projects;  

• Support from day one, including onboarding training and hands-on, on-the-job learning opportunities;  

• Tuition Assistance Program to support your continued education and professional development;  

• A comprehensive benefits package, including life insurance, private healthcare, a sports card, and a lunch subsidy;  

• Employee Assistance Program offering confidential support for you and your family during challenging life situations;