Req ID: RC727286

JP0022:Premier Cust Care Spec-Snr

Company: Federal Express Corporation AMEA
Category: Professional
Employment Type: Full Time
Worker Sub-Type: Regular
Scheduled Weekly Hours: 40
Posting End Date: 2024-12-19T00:00:00+00:00
Remote: No
Location:
- Chiba, Chiba 2617110, Japan
- Osaka, Osaka 5520007, Japan

Description

Applies specialised expertise to execute and review specific processes and procedures within and across departments, supporting the achievment of divisional and corporate objectives. Actively participate in or lead the design, development, and implementation of processes within the designated area of expertise to drive organisational success.

Premier Customer Management; Basic Process Onboarding; Business Reviews; Customer Support Readiness & Training; Customers Requirement Gathering Process; Design and Deliver Customized/Tailor Made Solutions; Driving Customer Quality; Escalated Issue Resolution; Issue Resolution; Oversee All Representative Activities (including Coaching & Monitoring); Relationship Management; Revenue Achievement/Growth; Run and Provide Customized Reporting; SOP Development; Specialty Product Support; Tracking & Monitoring Solutions (including Prevention)

==Re-Post==

** Opening for Cstomer Care Specialist_Associate/ Cstomer Care Specialist/Cstomer Care Specialist_Senior**

•Manage premier customer relationships through proactive communication and personalized support.

•Facilitate the seamless onboarding process for new clients and ensure their smooth integration into our systems.

•Conduct comprehensive business reviews with premier customers to identify opportunities for improvement and address any concerns.

•Provide top-tier customer support by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.

•Coordinate readiness and training programs for premier customers to ensure they are equipped with the necessary knowledge and skills.

•Gather and analyze customer requirements to tailor solutions that meet their specific needs and preferences.

•Develop and deliver customized solutions that align with the unique requirements of premier customers.

•Drive continuous improvement in customer service quality by implementing feedback mechanisms and performance monitoring.

•Resolve escalated issues promptly and effectively to maintain high levels of customer satisfaction.

•Develop and implement standard operating procedures (SOPs) to streamline processes and enhance service delivery for premier customers.

Requirements

(You will be a great fit if you have)

Experience

Associate: Prior experience not required

Standard: Three (3) years of customer contact experience

Senior: Four (4) years of customer contact experience

Education

Bachelor’s degree or equivalent.

Knowledge, Skills and Abilities

• Excellent communication skills, both written and verbal.

• Proficient in Microsoft Office suite and other PC software applications.

• Capability to work autonomously with minimal oversight.

• Demonstrated problem-solving skills and thorough attention to detail.

• Proactive in identifying opportunities for training and process improvement.

** Opening for Cstomer Care Specialist_Associate/ Cstomer Care Specialist/Cstomer Care Specialist_Senior**

*************For persons who applied via FedEx.com**********

Please be informed that only those who pass the screening will be contacted for further selection process. Your understanging highly appreciated.

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Remark:

Processes & procedures / Expertise / Continuous improvement / Project management / Data Analytics and insights /maximizing opportunities/ Compliance/alignments

Requirements:

Experience

Associate: Prior experience not required

Standard: Three (3) years of customer contact experience

Senior: Four (4) years of customer contact experience

Education

Bachelor’s degree or equivalent.

Knowledge, Skills and Abilities

• Excellent communication skills, both written and verbal.

• Proficient in Microsoft Office suite and other PC software applications.

• Capability to work autonomously with minimal oversight.

• Demonstrated problem-solving skills and thorough attention to detail.

• Proactive in identifying opportunities for training and process improvement.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.