Key Account Specialist

Description

This is an interview position


To provide one stop personalized service to clients with complex shipping requirements, including those accounts designated as Global or Worldwide accounts. Takes ownership and is accountable for the resolution of customer issues and problems to ensure increased customer satisfaction, loyalty and overall superior customer experience.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

College diploma/equivalent.

Two (2) years FedEx Customer Service experience in a high volume and demanding environment and working knowledge of customer service systems e.g. CHEERS, CERPS.

Thorough knowledge of FedEx procedures, features of service, and IMS/COSMOS systems.

Excellent written and oral communication, interpersonal, analytical and problem solving skills.

Demonstrated ability to handle stress, and work in a self-managed environment.

Willing to work different schedules and holidays based on business needs.

Some travel required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

College diploma/equivalent.

Two (2) years FedEx Customer Service experience in a high volume and demanding environment and working knowledge of customer service systems e.g. CHEERS, CERPS.

Thorough knowledge of FedEx procedures, features of service, and IMS/COSMOS systems.

Excellent written and oral communication, interpersonal, analytical and problem solving skills.

Demonstrated ability to handle stress, and work in a self-managed environment.

Willing to work different schedules and holidays based on business needs.

Some travel required.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: Posting down on July 2, 2025. Note: candidates must be fluent in French and can be based at any Canadian Call Centre. This is a temporary position for a period up to 12 months.

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.