LB021: Service AgentI

Description

Involves the completion of basic administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

Under close guidance completes the following activities:
• Support and schedule loading/unloading processes for trucks and other vehicles
• Release vehicles for pick-up and delivery;
• Monitor and participate in the organization of the work environment;
• Update warehouse, pick-up and delivery reports and enter/update information in internal transport systems;
• Participate in dedicated operations and monitor the performance of specific customers;
• Execute activities related to issue pre-alerts, execute administrative activities, generate reports and collect operational data to support the update of KPIs.
• Execute activities related to indoor and outdoor risk management and communicate pending issues to the Security sector;
• Answers phones, transfers calls, and takes messages as required.
• Prepares paperwork for outbound packages (airways bills, PO Box, and address).
• Assists customers by answering questions on basic features of service.
• May be required to perform other duties as assigned

Education:
High school diploma/equivalent. Proficiency in English
Valid Drivers License and good driving record.

Experience: None to One (0-1) year clerical experience

Skills:
• Data entry, and/or general office skills.
• Good human relations and communication skills.
• Clear and articulate speaking voice.
• Dynamic and creative
• Organizational skills
• Basic notions of customer service                    

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.