Lead Analyst-Sales Support
Description
Grade: T6
"Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"
The Lead Analyst provides support across multiple departments that impacts revenue and profitability across the organization. Perform customer research and analysis using available reports and dashboard. Execute standard operating procedures required for daily
Sales support functions. Responsible for the timely completion of defined processes and procedures ensuring accuracy, completeness, and
compliance with service-level agreements (SLA) and internal standards. Identify anomalies and make decisions based on rules and
procedures to resolve. May review more complex issues that have been elevated for assistance. Frequently conducts basic moderate
analysis to solve problems or answer questions. Regular interaction with US based and regionally based sales professionals and their
aligned customers.
Grade: T6
"Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"
What your main responsibilities are:
Perform defined procedures and processes with accuracy and completeness and ensure time commitments and deadlines are met • • Verify data and execute procedural check to ensure process consistency and data quality. • Utilize computer technology to perform tasks associated with correcting the customer structure. • Engage and interact with Sales (as needed) to understand a customer’s organizational structure including physical locations. • Conduct web-based research and leverage other internal analytical tools as needed to perform job duties. • Use appropriate communications methods to understand and share information with sales, leadership, and broader team. Prepare, analyze and interpret reports, as required, and make recommendations for areas of improvement in standard operating procedures or territory optimization standards. • • Facilitate calls with multiple stakeholder groups including management from Sales, Solutions, HR or Legal, and Customers. Supports work that is cross functional in nature and requires interaction with other teams and may include but not be limited to Sales, TP&O, GSO, Revenue Services, Pricing, Sales Support, Compensation, Vendors and IT. • Assume informal leadership role by consistently evaluating current standard operating procedures (SOPs), making recommendations to management on needed changes to SOPs as the business evolves, and educating or mentoring less experienced team members related to new processes and new information. • Completes assigned work that involves some ambiguity, and uses analytics, decision making, and implementation plans to provide clarity and remove uncertainty. • Consistently demonstrates ability to solve problems in unique and innovative ways by independently finding innovating solutions to problems posed by their team or those teams they support. • • Supports the escalated issues that cannot be solved by a Sales Support Specialist I (SI). • Perform other duties as assigned.
What we are looking for :
Core Competencies, Knowledge, Professional Experience:
• Business planning and financial modelling skills
• Certification in QDM Expert to effectively manage Enterprise wide initiatives
• Certification in AiM would be preferred to work as a lead and provide the required support to Mgmt.
• Coach and mentor team members on complex pricing proposals
• At least 6+ years of experience of which 4+ years in Pricing/Sales/Sales support
• Thought leader with strategic mindset and broad global business outlook
• MBA in Marketing/Finance from top Tier institute required
Analytical Skills, Data mining and interpretation skills.
Accuracy & Attention to Detail, Planning & Organizing Skills,
Influencing & Persuasion Skills, Presentation Skills
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
