Lead, Quality Assurance
Description
Shift: Flexible hours between the hours of 8:00am-5:00pm, Monday-Friday
Location: Distribution Parkway, Collierville, TN
General Summary
Serves in a leadership role for other Quality Assurance employees by providing oversight and operational direction. Creating, updating and recording the quality metrics of work completed by the repair operations, as well as support areas. Responsible for reviewing bouncer information, working with customers and the operation to ensure compliance per quality agreements. Maintains quality databases and other
Primary Responsibilities
- Creates and maintains internal quality reporting tools using various systems.
- Uses research, operational knowledge and reporting to provide root cause analyses and feedback to operations on quality actions and solutions.
- Provides trending analyses and identifies variations/abnormalities in the data working alongside the operation.
- Prepares formal management reports and tracks quality information.
- Acts as a liaison between management and operations personal in coordinating and auditing quality objectives.
- Works with internal and external customers as needed.
- Leads QDM projects along with various teams to drive improvements in the operation.
- Resolves complex issues relating to the day-to-date quality activities by auditing errors completed by team members.
- Reviews quality issues with training department and management to improve overall process.
- Perform other duties as assigned.
Education/Experience
Minimum Education
- Bachelor’s degree in business related field or equivalent.
Minimum Experience
- Five (5) years’ experience performing related work in an operational and/or technical environment.
- Knowledge Skills and Abilities
- Microsoft Office, creating reports, providing feedback and aligning with peer teams to ensure accuracy of information required.
- Experience dealing with macros, formulas, pivot tables, etc.
- Strong communication skills (oral and written) to organize ideas and to make clear, logical and persuasive presentations.
- Strong interpersonal skills to develop and maintain effective relationships with management.
Physical/Cognitive Requirements
With or without accommodation:
- Ability to follow policies and procedures.
- Ability to read, write and interpret information.
- Ability to add, subtract, multiply and divide.
- Ability to use hands to manipulate, handle, or feel.
- Ability to sit/walk/stand for up to 10 hours per day.
- Ability to intermittently crawl, squat, climb, twist, bend, stoop, push or pull.
- Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.
- Ability to lift/carry items less than 50 pounds.
Working Conditions
Work is performed in a general warehouse environment on a concrete surface with adequate lighting. Temperatures can be very hot during the summer months and very cold during the winter months. Workspace can be very dusty and occasionally noisy due to traffic of motorized vehicles operating.
ADA
The Company is committed to making reasonable accommodations for qualified individuals with disabilities in accordance with the ADA and any other applicable federal, state, or local laws. If you require an accommodation to perform the job, now or in the future, please contact your Human Resources Representative. Upon request, Human Resources will engage in an interactive process with you to determine whether or not a reasonable accommodation is available.
Disclaimer
This position will report to FedEx Forward Distribution Inc, a subsidiary of FedEx Supply Chain.
The above information is only an illustration of the general nature and level of work performed by the employee within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.
Pay Range: 20.48 (Min) - 29.67 (Mid) - 38.85 (Max) Hourly
