Lead Security Ops Center Agent

Description

POSITION OVERVIEW:
Work with Security Ops Center Agents on all day-to-day activities related to the job.
                        

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

1.    Work with Security Ops Center Agents, conduct daily briefings and end-of-shift reports, review incident logs for accuracy 
2.    Ensure adherence to Standard Operating Procedures (SOPs) for incident response, documentation and escalation
3.    Act as first point of escalation for complex or high-priority incidents
4.    Monitor perimeter detection systems, voice-down technology, gate and visitor management platforms and alerting systems
5.    Monitor social media platforms for threats to employees/assets and initiate response as deemed necessary according to policy and procedure
6.    Coordinate with appropriate defined employees, leadership, departments and external agencies during emergencies
7.    Assist field security to support investigations by researching and providing information and timelines
8.    Comply with all applicable laws/regulations, as well as company policies/procedures
9.    Perform other duties as required

Disclaimer:  This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

QUALIFICATIONS:

•    High School Diploma or General Education Diploma (GED) plus three (3) years’ of administrative support experience 
•    Experience in security related area, preferred
•    Good interpersonal, time management and organizational skills with ability to multi-task
•    Experience and ability to use Microsoft Office Software, including but not limited to; Word, Excel, and Outlook
•    Strong verbal and written communication skills 
•    Ability to work independently and as a team member
•    Must complete required training and obtain certifications
•    Knowledge of incident management systems and reporting tools, preferred
•    Proficiency with security technologies (VMS, access control, visitor management, mass notification systems), preferred
•    Experience with workplace violence and/or corporate security investigations, and compliance standards, preferred

WORKING CONDITIONS:

•    Some travel may be required
•    Weekend on-call rotation may be required

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: Starting Rate of Pay: $28.08 / hour

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

• Know Your Rights
• Pay Transparency

If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at ADAAssistance@freight.fedex.com.

FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.