LM007: Service Agent II

Description

"Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
Lead or senior levels of these positions may:
• Handle escalated or more complex issues,
• Coordinate team activities or those of agency contract staff,
• Support supervisor or manager activities,
• Support the design, review and implementation of processes and procedure"

General job description:
Under limited guidance completes the following activities:
• Enters airway bills into system on a daily basis.
• Performs daily entry of Time Cards information into PC. 
• Handles D/T packages and informs customers of payment.  
• Gathers information for different company reports.
• Answers phones, transfers calls, and takes messages as required.
• Prepares paperwork for outbound packages (airways bills, PO Box, and address).
• Assists customers by answering questions on basic features of service.
• Performs miscellaneous typing, filing, and secretarial duties. Organize and update station files.
• May be required to perform other duties as assigned

Minimum Requirements:
Minimum Education:
• High School diploma
• Proficiency in English (450 TOEIC points)
                                                      
Minimum Experience:
• Three (3) years clerical experience
• Valid Drivers License and good driving record

Minimum Required Skills:
• Ability to lift 70 lbs and to maneuver packages weighing up to 15Ability to lift 70 lbs and to maneuver packages weighing up to 150 lbs with appropriate equipment   
• Good human relations, interpersonal, and communication skills
• Strong Planning & Organizing Skills
•Accuracy & Attention to Detail
• Data entry, and/or general office skills
• Team Working Skills
• Strong Microsoft Office & PC Skills - PC Typing (25/35 WPM)
• Strong Problem Solving Skills
• Clear and articulate speaking voice

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.