LM010: Ramp Agent

Description

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description:
Under general supervision completed the following activities:
• Coordinates all local ground operations relating to the operational interface between aircraft marshaling, loading, and unloading activities.
• Ensures that trunk aircraft is loaded /unloaded in a safe and efficient manner.
• Completes all related paperwork and manifests in an accurate and timely manner. 
• Computes proper weight and balance of aircraft before take-off. 
• Ensures all ground and ramp equipment is in a proper operating and safe condition through periodic inspection. 
• Drives and operates mechanical ground equipment and instructs ground handling personnel in proper usage. 
• Coordinates any flight delays, overflows, cancellations, and re-routes. 
• Coordinates aircraft servicing with local contractors. 
• Completes and maintains updated records of all related paperwork. 
• Leads and provides technical support to cargo handling employees.
• Ensures that all related FedEx policies, rules, procedures, and norms are followed. 
• Provides marshaling for arriving/departing flights and operates ground equipment. 
• Ensures all ramp functions and security procedures are performed in accordance with established FedEx policies and procedures. 
• Conform to airport regulations, transportation security administration, requirements established by local airport.
• Ensures that hazardous materials are labeled, loaded, and well documented before departure. 
• Sorts and properly scans all inbound and outbound IP.
• Ensure that AOD, TSA, AFAC, AROM guidelines are applied.
• Update and monitoring of regulatory documentation of the dispatch office, dispatch manual, TSA documentation, DGs files.
• May be required to perform other duties as assigned

Minimum Requirements:
Minimum Education:
•  High School degree/Equivalent.
•  Proficiency in English (600 TOEIC points).

Minimum Experience:
•  One (1) year experience in an airport ramp procedures and aircraft ground support preferred.   

Minimum Required Skills: 
• Knowledgeable of company services and products preferred.
•  Ability to lift 75 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment.
•  Successful completion of approved Company Ramp Agent Training Course.
•  Excellent written and verbal communications skills
•  Valid driver's license and Operations Officer License
•  Accuracy & Attention to Detail.
•  Microsoft Office & PC Skills
•  Planning & Organizing Skills
•  Interpersonal Skills
•  Problem Solving Skills

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.