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Req ID: RC723886

LM040: In-House Service Agent

Facility Operations
  • Company: Federal Express Corporation LAC
  • Category: Facility Operations
  • Employment Type: Full Time
  • Worker Sub-Type: Regular
  • Scheduled Weekly Hours: 48
  • Remote: No
  • Location: 257 Boulevard Jesús García Morales, Hermosillo, Sonor 83210, Mexico


Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description:
Under general supervision perform the following activities:
• Involves performing a variety of customer service and administrative In-House duties to support efficient clearance process; responds to a customer’s needs regarding clearance paperwork, tracing of shipments, identification of problems, and resolution through available information or transfer to source; and requires direct and indirect customer interface.
• Ensures customer information is properly documented and entered into the system on a timely basis.
• Types or otherwise prepares various operations and customer’s reports.
• Ensures all shipments are manifested, and if they are not, then reports them to the responsible area.
• Audits all records and files as assigned to compile all necessary data.
• Handles customers with non-document packages in cage.
• Provides current package status updates and basic follow-up activity, monitors shipment movement, and interprets COSMOS global scan updates.
• May be required to perform other duties as assigned

Minimum Requirements:
Minimum Education:

• High School Degree/Equivalent.
• Proficiency in English (450 TOEIC points).
Minimum Experience:
• Previous clerical or customer service experience in a service environment.

Minimum Required Skills:
• Average general office skills required including typing, filing, and computer programs.
• Good communication and human relations skills.
• Clear and articulate speaking voice.
• Clean cut and neat appearance.
• Ability to prioritize.
• Spoken and written fluency in English as well as local language.
• Ability to work various shifts.

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

  • 2020 Fortune’s World Most Admired Companies (14th)
  • 2019 Fortune’s Best Places to Work (15th)
  • 2019 Forbes’s One of the “Best Employers for Diversity”
  • 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
  • 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
  • 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
  • 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
  • 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.