LM235: Invoicing Agent

Description

Performs multiple duties in processing invoices; maintaining billing records; and ensuring customer complaints are handled professionally, timely, and in line with corporate policies._x000D_
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Researches, resolves, and answers customer inquiries on service failures and billing problems applying customer relations policies. Issues credits/debits to customer accounts as warranted. Assigns and updates account numbers in CHEERS. Maintains management and related departments updated on new, crucial and recurring problems. Verifies accuracy of customer invoices and mails them out. Keeps accurate, organized, and updated records of invoice registers, duties and taxes, airway bills, customer files, and all other related paperwork. Prepares cash receipts and bank deposits. Performs other related duties as required.

High School Graduate/Equivalent. Two (2) Years of college in Accounting or Business preferred. Two (2) years experience in Billing or Accounts Receivable. Excellent customer service and communications skills (oral and written). Clear and articulate speaking voice. Light typing (35 WPM) and experience operating a CRT. Word-processing and Spreadsheets experience is required. Fluent in English.

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.