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Req ID: RC714999

LM281: Customs Agent

Facility Operations
  • Company: Federal Express Corporation LAC
  • Category: Facility Operations
  • Employment Type: Full Time
  • Worker Sub-Type: Regular
  • Scheduled Weekly Hours: 48
  • Remote: No
  • Location: 200 Estatal 200, Querétaro, Queré 76295, Mexico


Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

"General Job Description: 
Under general supervision perform the following activities:

  • Prepare all necessary customs forms to allow import, export and transit procedures to carry out in a timely, efficient and effective manner for shipments arriving and departing by air, i.e., master guides, cargo manifests and general declarations, invoices and any additional related documentation.
  • Prepare forms detailing custom duties, duties and taxes / VAT.
  • Prepare international manifests to ensure cargo release in a timely manner.
  • Ensure full compliance of all ramp activities with country policies and tax laws and in compliance with FedEx rules, procedures, practices and rules.
  • Interact with customs officials and coordinate customs activities with internal staff.
  • Contact customers to provide information and inform about any additional tax payments.
  • Keep all customs documentation well organized and filed correctly.
  • Perform the classification and transfer of cargo to other airlines when required.
  • Process submission of flight information through customs computer system.
  • Track cases for different shipments.
  • Inventory management of loads found in urgent shipping warehouses.
  • Control of supplies and inventories.
  • Support load-captain function if required.
  • May be required to perform other duties as assigned                                                                                                                                               

Minimum Requirements
Minimum Education:

  • Bachelor's degree in international trade or related. 
  • Ability to understand English (450 TOEIC points).

Minimum  Experience: 

  • Technician/technologist in international trade or business with two years of experience in handling air cargo, procedures, policies, customs laws and regulations and customs clearance processes at the airport. 
  • Analytical thinking,  planning and organization skills.
  • Good verbal and written communication skills. 
  • Driver's license, preferable. 
  • Good administrative skills and computer knowledge. 
  • Management of the English language in the customs area. 
  • Must be able to work flexible hours, including weekends and holidays when/if required.      

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

  • 2020 Fortune’s World Most Admired Companies (14th)
  • 2019 Fortune’s Best Places to Work (15th)
  • 2019 Forbes’s One of the “Best Employers for Diversity”
  • 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
  • 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
  • 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
  • 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
  • 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.