LM471: Senior Manager - Global Capability Strategy and Services

Description

The Senior Manager for GCS Operations will lead and oversee the management of the Mexico-based Global Capability Centres (GCCs), with a primary base in Mexico D.F.. This role is a leadership position responsible for the strategic, cultural, and operational well-being of the sites, serving as the key representative of the Mexico operations within the broader global organization.

This individual will act as the operational face of the GCC in Mexico—partnering closely with Data & Technology, HR, Finance, Facilities Planning & Engineering, and Global Operations teams to enable scale, velocity, and innovation."

Site leadership and governance
• Serve as a senior representative of the organization in Mexico, acting as the face of the company for internal teams, local government authorities, universities, industry forums, and external stakeholders.
• Ensure all GCC locations in Mexico are operated in alignment with corporate policies, compliance standards, and regulatory requirements.

Administrative & Operational Oversight
• Manage site operations, including facilities, health and safety, security, business continuity planning, and vendor relationships.
• Lead site-wide initiatives such as real estate planning, infrastructure expansion, and sustainability goals.

People, Culture & Engagement
• Foster an inclusive, high-performance culture aligned with global values.
• Partner with HR and business leaders to drive local engagement strategies, talent branding, and retention initiatives.
• Partner with Talent Acquisition and HR to support demand management and infrastructure readiness.

Strategic Influence
• Act as a key advisor to global leaders on Mexico-related opportunities, risks, and trends.
• Collaborate with global and regional teams to influence decisions related to Mexico’s talent strategy, site development, and strategic priorities.
• Strategic oversight for the capabilities in Mexico in partnership with the business.

Risk & Compliance Management
• Ensure adherence to all statutory and legal requirements including compliance, corporate governance, and data protection standards.
• Support internal and external audit requirements as needed.

Skills

• Minimum 8+ years of professional experience with at least 3 years in a leadership capacity overseeing multi-site or country-level operations.
• Proven ability to lead large-scale administrative functions in a complex, matrixed, and multicultural environment.
• Deep knowledge of Mexican regulatory, labour, and corporate governance landscape.
• Strong interpersonal and influencing skills with the ability to partner effectively across global teams.
• Experience in managing senior-level stakeholder relationships and leading through change.
• Prior experience in managing GCCs or capability center setups for global MNCs.
• Demonstrated commitment to DEI, sustainability, and community engagement.
• Strong understanding of Mexico’s business and talent landscape.
• Excellent communication skills and executive presence.

Key Interfaces
• Mexico-based functional and support leaders (e.g., HR, IT, Finance)
• Global functional heads
• Real Estate, Admin, Legal, and Compliance teams
• External vendors and local authorities

Internal Posting Application Instructions

If you are interested in applying, please upload a single PDF file containing the following documents: This file must be uploaded to the Workday system in the designated resume/CV field.

• Updated Resume/CV

• Cover letter

• Current TOEIC scores (600 pts. required only if the applicant's native language is not English)

📌 Important:

• ⚠️ Note for candidates from other divisions: If you are an employee of another division (non-FedEx Mexico), you must apply through the external process via FedEx Careers.
• Pursuant to Policy 4-15 (Career Opportunity) of the LAC People Manual: "An employee's failure to provide complete information that clearly demonstrates whether they meet the required qualifications for the advertised position may result in them not being considered."

🗓️ Posting Validity: From January 20 to 26, 2026

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.