LM643: Technology Services Specialist

Description

Acts as a technical expert on complex and specialist subject(s). Supports management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. Supports or leads projects by applying area of expertise.

Under general supervision,  Provides Remote, On-Site, or Depot Technical Support to Fedex Operations Staff, Fedex Customers, & 3Rd Party Organizations in the Diagnostics, Maintenance, & Support of all Electronic Technologies, Networks, & Software Applications Deployed, Performs Technical Support Problem Resolution & Provides Input to the Isolation & Resolution of Component, Network, Hardware, & Software Problems. Areas of responsibility include: Field IT, Infrastructure, Business Continuity International, Application Development, Application Development International

Skills: Strong Analytical Skills, Problem Solving Skills, Judgement & Decision Making Skills, Influencing & Persuasion Skills, Interpersonal Skills. Knowledge in the use of computer diagnostics and troubleshooting techniques. Knowledge of various components of a complex telecommunications network including telecommunications software. 

Qualifications: Associates Degree/equivalent required in Business or Computer Science, or related discipline. Fluent in English

Experience: 2+ years experience in technical support; 1 year of experience at FedEx preferred

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.