LM800: Mgr Ops II

Description

Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including
dismissal.

General Job Description:
• Plans, directs, and controls all operations in the assigned location in a way that provides the maximum service to customers while maintaining a cost effective operation while meeting all company standards.
• Selects, trains, supervises, evaluates, and motivates a subordinate staff which includes Service Agent, Sr. Service Agent, Courier/Handler, and Couriers to maintain an efficient and effective operation. 
• Controls and effectively utilizes manpower through planning, organizing, and scheduling to minimize loss of time, working within the framework of the capital and operating budgets. 
• Monitors station performance reports; performs in-house and vehicle package audits; and monitors package sort.
•  Ensures compliance with applicable company policies and operating procedures. 
• Monitors and verifies delivery records, courier pick manifests, billing documents, case sales recap, and petty cash reports. 
• Ensures emergency support, safety procedure compliance, country labor law compliance, and any other management support necessary for the effective operation of the station. 
• Coordinates ODA deliveries with outside Ground Agents.
• Provides subordinates with information on pay, benefits, company policies, practices, and all other Operations and personnel related issues.

Minimum Requirements
Minimum Education:
• Two years (2) years College Degree/Equivalent.

Minimum Experience
• Three (3) to Five (5) years business experience, including two (2) years previous experience in the airline or transportation industry. Previous supervision/management experience in the service industry strongly preferred.

Minimum Required Skills:
• Leadership skills.
• Planning & Organiing skills.
•Judgement & decision making skills
• Excellent communication skills written and oral.
• Presentation skills
• Analytical skills.
• Strong human relations skill.
• Must possess a Valid Drivers License with a good record.
• Able to travel.
• MAESTRO certification required.

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.