LM804: Mgr Service Engineering

Description

To plan, organize, direct, and control the tactical implementation of international service engineering strategies for the district; the activities of the industrial engineers assigned to the district operations; to coordinate operating objectives within each country and the district; and integrate the objectives and activities with corporate objectives and plans._x000D_
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Selects, trains, develops, and motivates a professional staff of three to six Engineers and administers an annual operating budget of one million dollars. Prepares, analyzes, and presents special reports on service, manpower, line-haul, capital equipment, and overall expenses, reflecting current operations as well as future forecasts and projections. Plans and directs expansion of service within South America, including coordinating manpower; developing systems, projects, and programs to optimize service, reduce or control operating expenses, increase revenue, and provide customer satisfaction. Provides strategic link with Region, International, and US Domestic management to ensure that South America’s programs support and are compatible with Corporate strategic planning. Assesses South America’s and Region’s need for operations, service, and product improvements, and develops and implements programs to accomplish those goals. Participates in special task forces or management committees to this end. Ensures ongoing monitoring and enhancement of South America’s service systems and productivity through in-depth operations analysis and program development.

Bachelor’s degree in Industrial Engineering or a related quantitative discipline. Master’s degree preferred. Seven (7) years professional experience in industrial engineering in a service industry. Knowledge of FedEx service engineering standards. Strong basic management, human relations, communications, and analytical skills. Fluency in English, Spanish, and Portuguese required. MAESTRO certification required.

• This position will coordinate strategic projects (DRIVE), supporting the elaboration of business cases, KPI’s definition, implementation and monitoring
• Responsible to coordinate the volume governance model including volume forecast, this position will have close communication with Sales and MKT
• Responsible and P&E focal point with FP&A and Ops for the Expense governance model. This manager will provide visibility of the stations top offenders that are impacting MX’s operational and financial efficiency.
• This manager will support and coordinate the implementation of multiple dashboards and will support the engineers focused on data analytics
• Responsible to coordinate the FTE’s governance, this action considers the approval of the staffing and approval of open position from an engineering view
• Coordinates information at officer level to report progress of all projects that P&E is leading 
• Selects, trains, develops, and motivates a professional staff of three to six Engineers
• Bachelor’s degree in industrial engineering, Finance/Administration or a related quantitative discipline. Master’s degree preferred. Seven (7) years professional experience in industrial engineering in a service industry. Knowledge of FedEx service engineering standards. Strong basic management, human relations, communications, and analytical skills. Fluency in English, Spanish.

Indicaciones para postulación interna al boletín

Si estás interesado en aplicar, por favor sube un solo archivo en formato PDF que contenga los siguientes documentos:

1.Currículum actualizado

2.Carta de intención

3.Imagen del resultado vigente del examen TOEIC, con un puntaje mínimo de 800 puntos

Nota: La vigencia del examen TOEIC es de 2 años a partir de la fecha de aplicación.

Este archivo debe ser cargado en el sistema Workday, en el campo correspondiente al currículum.

Importante: Con fundamento en la política 4-15 de Oportunidad de Carrera del Manual de Gente de LAC: "El hecho de que un empleado no facilite la información completa que demuestre claramente si reúne las calificaciones exigidas en el puesto anunciado puede dar lugar a que no se lo tenga en cuenta.“

️ Vigencia del boletín: del 10 al 16 de Octubre 2025

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.