LM871: Manager Customer Care

Description

"Customer Support, Quality Assurance & Support, Workforce Management, Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team), All front/ back line CC processes, Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team). CE for Digital Platforms (FB, Twitter)
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Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including dismissal.

Interpersonal Skills, Written & Verbal Communication Skills, Planning & Organizing Skills, Presentation Skills, Leadership Skills -Two years University/College or equivalent. MAESTRO certification required. Language: Proficiency in English - A moderate level (3-5 years). Five years business experience including two years of Call Center Experience. Previous management or supervisory experience in a service environment strongly preferred. TOEIC 600 Pts.

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.