LM907: On-Site Svc Rep

Description

Involves performing a variety of on-site customer service duties to support efficient preparation of packaging, loading, and transporting of customer’ shipments to U.S. domestic FedEx origination location from international location; responds to customer’s needs including product, service, and shipping information; and identifies problems and resolutions to ensure quality customer service.

General job description:
Under general supervision performs the following activities:
• Provides on-site customer support by answering customer inquiries regarding shipping, products, and services ensuring responsiveness to all needs, issues, and requirements.
• Prepares labeling for all packages that will be ground-shipped to U.S. domestic FedEx locations for FedEx distribution in the U.S.
• Coordinates loading of shipments at customer’s location to met customer’s shipping schedules and requirements.
• May be required to perform other duties as assigned

Minimum Requirements:
Minimum Education:
• High School degree/Equivalent.
• Proficiency in English (600 TOEIC points).
                                                 
Minimum Experience:
• Previous experience in customer service and familiarity with FedEx products and services preferred.
• Experience working in a fast-paced environment preferred.

Minimum Required Skills:
• Excellent human relations and organizational skills required.
• Basic PC skills required.
• Flexibility to work different shifts required.
 

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.