LO001:Courier

Description

Involves providing courier services directly to customers on a daily basis including driving, customer service and completing any related administration or paperwork.

General job description:
• Provides efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner.
• Operates non-articulated vehicles safely and efficiently, complying with all governmental and Corporate procedures.
• Accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and miss-sorts.
• Seeks additional business from current customers, attempts to gain new business (passes leads to sales department), and informs sales department of significant changes in customer use/competitor’s actions.
• Answers customer questions on FedEx feature of service and keeps customers informed about the company and its services.
• Ensures that packages conform to FedEx features of service; that proper labeling in provided; and that all paperwork is complete, neat, and accurate.
• Determines legality of packages including special requirements for dangerous goods and international shipments and separates packages by service type and destination in accordance with established procedures.
• Scans packages according to prescribed procedures and demonstrates proficiency in features of service and equipment.
• Ensures customers have adequate supply of FedEx materials for shipping.
• Loads and unloads company vehicles.
• Cleans and performs minor maintenance to company vehicles as necessary and maintains neat and clean personal appearance to uphold company’s public image.                                                                                           
• Ensures the use of safety equipment and full compliance with FedEx safety policies, procedures, norms, rules, and practices.
• May be required to perform other duties.

Minimum Requirements:
Minimum Education:
• High School diploma
• Basic English skills preferred

Minimum Experience:
• One (1) to two (2) years professional driving experience
•  Must possess appropriate license for vehicle assigned in accordance with specific country regulations (C1 and/or C2)
•  Good driving record   
•  Must be 21 years old or older.

Minimum Required Skills:
• Ability to lift up to 25 kgs (men) & 12.5 kgs (women) and to maneuver packages with more weight with appropriate equipment
• Good verbal and writing communication skills, human relations, and team player
• Must be able to successfully complete Reading, Map Reading, Sorting, and math sections of the Basic Skills Test
• Customer orientated with good organizational skills
• Problem Solving Skills
• Accuracy & Attention to Detail
• Planning & Organizing Skills
•Team Working Skills
•Must be able to work variable shifts, including weekend and holidays

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.