LO004:Ops Agent

Description

Involves the completion of basic administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities and local customer service.

General Job Description:
Under close guidance completes the following activities:
• Scanning and sorting impo and expo packages    

• Support and schedule loading/unloading processes for trucks and other vehicles                   
• Release vehicles for pick-up and delivery;
• Monitor and participate in the organization of the work environment;
• Update warehouse, pick-up and delivery reports and enter/update information in internal transport systems;
• Participate in dedicated operations and monitor the performance of specific customers;
• Execute activities related to issue pre-alerts, execute administrative activities, generate reports and collect operational data to support the update of KPIs.
• Execute activities related to indoor and outdoor risk management and communicate pending issues to the Security sector;
• Answers emails as required.
• Prepares/Check paperwork for inbound and outbound packages (airways bills and address).
• Assists customers by answering questions on basic features of service.  

• Transfers and accepts freight to/from the airlines. 

•Operates forklift to move freight.

• Support load captain task when required
• Ensures the use of safety equipment and full compliance with FedEx safety policies, procedures, norms, rules, and practices.

• May be required to perform other duties as assigned

Minimum Requirements:
Minimum Education:
High school diploma/equivalent.  Basic English skills preferred
Valid Drivers License (C1 or C2) and good driving record.

Minimum Experience: One year ops/clerical experience

Minimum Required Skills:
• Ability to lift up to 25 kgs (men) & 12.5 kgs (women) and to maneuver packages with more weight with appropriate equipment
• Must be able to work variable shifts including weekends and holidays

• Data entry, and/or general office skills.
• Good human relations and communication skills.       

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.