LP662: Svc Assurance Admin

Description

To serve as a focal point for the Vice President, Senior, and/or Line and Staff Managers on ISQI and Global Net Service Level 8GNSL issues by providing communications to personnel through reports, e-mails, and the telephone. Coordinates service initiatives by working with Corporate, Regional, and District personnel on ISQI/GNSL issues._x000D_
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Serves as a focal point for primary communication to International Operations personnel on ISQI/GNSL issues. Coordinates activities associated with ISQI/GNSL such as: GNSL training, addressing GNSL issues, conference calls and related meetings, preparation of necessary presentations, and coordination of meetings. Provides the Managing Director, Country, and/or Senior Manager an effective measurement of the efforts of the ISQ/GNSL initiatives through analysis and interpretation of upward communication. Acts as a catalyst between International Operations and key supporting departments to eliminate service barriers by researching and developing recommendations on service related issues. Provides appropriate periodic reports (RDL/WDL) to management for use in identifying service improvement opportunities. Provides recommendations on GNSL systematic issues designed to improve the measurement of service performance. Conducts GNSL training at the District level and provides the necessary technical support.

Bachelor's degree/equivalent or two years professional experience utilizing standardized quality procedures. Knowledge of FedEx field operations. Ability to conduct workshops and make group presentation. Good analytical, organizational, human relations, and communications skills. Fluency in English required.

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.