M30U0: Clearance Administrator-Associate

Description

Clearance & Brokerage Operations; Brokerage Admin Services; Clearance Customer Service; Cage Handling; Export Controls; Customer Services; Clearance Regulatory; Clearance Admin Inbound/ Outbound; Clearance Admin; Customer Service

The Clearance Administration Associate plays a critical role within the FedEx Clearance Operations Stops Team, supporting timely and compliant customs clearance processes for shipments flagged by the Customs Border Control Unit (CBCU). This position is responsible for managing, investigating, and resolving CBCU stops, ensuring all documentation and information meet regulatory standards. The associate will also process Low Value Manifest entries under Section 38, ensuring accurate classification, valuation, and release of qualifying shipments.

The ideal candidate demonstrates strong attention to detail, a solid understanding of customs regulations, and the ability to communicate effectively with internal teams, customs authorities, and external stakeholders. The role demands sound judgement, the ability to work under time pressure, and a commitment to maintaining FedEx’s high standards for compliance and service excellence.

Key Responsibilities

• Manage and resolve CBCU (Customs Border Control Unit) stops with accuracy, speed, and regulatory compliance.
• Process Section 38 Low Value Manifest, ensuring correct documentation and release procedures.
• Review shipment data for accuracy, including importer details, declared values, tariff codes, and required documents.
• Coordinate with brokers, customers, regulatory bodies, and internal stakeholders to obtain required information for clearance.
• Ensure compliance with all applicable customs laws, regulations, and FedEx clearance procedures.
• Maintain accurate records and audit trails for all processed stops and Section 38 entries.
• Identify recurring issues in stopped shipments and escalate trends or risks to leadership.
• Support continuous improvement initiatives within the Stops Team to enhance clearance speed and regulatory compliance.

Qualifications & Experience

• 1–2 years of experience in customs clearance, brokerage, or a related customs processing role—preferably handling CBCU stops and/or LVM Section 38 processes.
• Customs‑related certification (e.g., Customs Clerk Certificate, SAQA‑recognized customs qualification, or equivalent) required.
• Strong working knowledge of customs regulations, commodity classification, and clearance processes.
• High accuracy and attention to detail with strong administrative and data‑quality skills.
• Excellent communication and problem‑solving abilities.
• Ability to work in a fast‑paced, time‑sensitive environment.

Accuracy & Attention to Detail;Microsoft Office & PC Skills;Planning & Organizing Skills;Numerical Skills;Written & Verbal Communication Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.