M8840: Manager Operations

Description

Manager – Gateway & Clearance Operations

Location: Lusaka, Zambia (with regular travel to ODA stations)

Reports To: Senior Manager Operations

Direct Reports: ~20

Position Overview

Are you a guardian of operational excellence with a comprehensive mastery of logistics, linehaul, and customs clearance?

We are looking for a Manager: Gateway & Clearance Operations to lead our operational integrity, compliance, and network efficiency across Zambia. Due to strategic growth, we are splitting our operational leadership to ensure laser-focused management across our Lusaka Gateway and Head Office stations, as well as our 5 Outlying Delivery Area (ODA) stations.

In this critical role, you will be the primary architect of risk mitigation and process optimization, bridging the gap between ground-level execution across multiple stations and executive transparency. You will leverage your deep expertise in transport scheduling, regulatory clearance, and vendor management to ensure our operations are not just compliant but optimized for global excellence.

What You Will Do

• Strategic Network Optimization: Proactively identify and rectify potential inefficiencies across the Zambia station network, including the Lusaka Gateway, Head Office, and 5 Outlying Delivery Area (ODA) stations.
• Comprehensive Span of Control: Effectively manage assigned resources, departments, and locations, ensuring that operational goals are achieved and processes are completed promptly and consistently.
• Cross-Border & Domestic Linehaul Leadership: Oversee Road and Ground Linehaul networks, managing fleet operations, transport scheduling, heavy-weight dispatch, and complex weight & balance procedures.
• Clearance & Regulatory Stewardship: Direct inbound and outbound clearance administration, brokerage operations, and export controls while maintaining strict adherence to dangerous goods regulations and clearance regulatory frameworks.
• Vendor & Commercial Management: Oversee contract management, sourcing, and relationships with Global Service Partners (GSP), commercial airlines (including lift and spot management), and third-party trucking operators.
• Impactful Team Leadership: Guide, mentor, and manage a team of approximately 20 direct reports, traveling frequently to remote ODA stations to audit performance and support on-the-ground staff.

What You Will Bring

We need a "Process Architect" with the technical depth of a logistics veteran and the mindset of an operational excellence leader—someone who understands local regulatory nuances as clearly as they understand global best practices.

• Regional Mastery: Proven experience operating within the Zambian logistics landscape, including a sophisticated understanding of cross-border trucking operations control and local customs regulations.
• Operational DNA: Extensive experience in hub operations, service assurance, network control, and managing a large, decentralized team across multiple physical locations.
• Process Mapping & Quality Expertise: The ability to evaluate end-to-end transport networks, identifying bottlenecks and implementing continuous quality and process improvements.
• Technical & Tactical Mindset:
  • Data-Driven: Using reporting and analysis to identify inaccuracies, monitor KPIs, and rectify operational failures in real-time.
  • Solution-Oriented: A drive to optimize underlying failures across dispatch, handling, and customer service support groups.
  • Willingness to Travel: A strong readiness to move across the region and visit all 5 ODA stations to ensure standards are upheld on the ground.

Technical Skillset & Attributes

• Risk Mitigation: The ability to identify operational vulnerabilities and design proactive "resilience" strategies.
• Root Cause Analysis: Moving beyond identifying symptoms to solving underlying process failures.
• Diplomacy & Influence: Fostering "transparency" and gaining buy-in from local teams through high-level soft skills.
• High Ethical Standards: An uncompromising commitment to reliability and adherence to global best practices.

Why Join Us?

• Driving Innovation: We don't just monitor freight; we move the industry forward through advanced "resilience" strategies and operational excellence.
• Impactful Leadership: Your work directly contributes to the sustainability, growth, and success of our logistics operations across the entire Zambian market.
• Global Standards, Local Expertise: Use our world-class frameworks to empower local teams, manage critical global service partners, and maintain high-standard compliance on a global stage.

Ready to elevate our organizational resilience? Apply now to join our Zambia team!

Leadership Skills;Planning & Organizing Skills;Judgement & Decision Making Skills;Presentation Skills;Analytical Skills,Customs Knowledge

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.