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Req ID: P25-113534-1

Maintenance Service Manager

  • Company: Federal Express Corporation Canada
  • Category: Maintenance
  • Employment Type: Full Time
  • Worker Sub-Type: Regular
  • Scheduled Weekly Hours:
  • Remote: No
  • Location: 45 Di Poce Way, Woodbridge, ON L4H 4J4, Canada


Supervises a group of maintenance technicians engaged in performing corrective, predictive and preventative maintenance procedures to material handling equipment, controls systems, and associated scanning equipment by establishing performance expectations and managing to those expectations.

Essential Functions

  • Management responsibilities include, but not limited to: coaching, skills development, recognitions and rewards, performance management and staff productivity.
  • Plans, organizes, staffs, directs and controls the day-to-day operations of the department.
  • Ensures compliance and is responsible to address variances and other budget concerns.
  • Communicates the level of quality and safety expected in the performance of maintenance tasks in alignment with FedEx FedEx standards.
  • Ensures best practices for corrective and preventative maintenance procedures are followed including timely, accurate completion of the preventative maintenance program.
  • Manages the daily use of all Computerized Maintenance Management System (CMMS) activities (e.g. maintenance entry and processing work orders).
  • Provides technical expertise in the areas of sortation electrical and mechanical systems.
  • Completes quality audits of technician work tasks and communicate results.
  • Identifies and proposes improvements to the material handling system to improve operations.
  • Acquires bids from, and manages, vendors and suppliers, including building and FedExs maintenance, repair and improvement vendors.
  • Performs other duties as assigned.

Minimum Education

  • High School Diploma or GED required; Associate’s degree in electrical, electronic, mechanical, or maintenance engineering technology preferred.

Minimum Experience

8 years (or six (6) years experience with preferred degree), of progressive light industrial maintenance experience with two (2) years demonstrated experience leading maintenance-related project teams, including lower level maintenance technicians. Preferred experience to include: a) in-depth understanding of mechanical power transmission and/or electrical power or machines controls b) demonstrated ability to develop and implement Quality (QDM) driven equipment and/or process improvements c) previous supervisory/management experience

Knowledge Skills and Abilities

  • Software skills, including use of Microsoft Office software and web-based applications.
  • Effective verbal and written communication skills necessary to concisely communicate with all levels of management.
  • Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.
  • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
  • Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
  • Ability to motivate a team to perform at the highest level by inspiring a shared vision and empowering them to act.
  • Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups.
  • Effective written and verbal communications skills that include the ability to concisely present information to operations management.
  • Understanding of mechanical and electrical design, layout fabrication and repair practices as they apply to power transmission and conveyor belt applications.
  • Knowledge of motors and motor control methods.
  • Experience with electrical and mechanical troubleshooting techniques.
  • Knowledge of PLC and computer controls systems.
  • Thorough understanding of the SWAK (Barcode Reader) control system.
  • Experience troubleshooting and repairing the label scanners.
  • Knowledge of applicable safety codes.
  • Ability to interpret electrical and mechanical schematic diagrams.

Job Conditions


Preferred Qualifications:

Pay Transparency:


Additional Details: Schedule: Afternoon/Night shift Monday - Friday 8:00PM - 4:30AM


This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in a PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of:

  1. their current driver's abstract;
  2. their performance during application interviews; and
  3. their performance on any driver competency assessments administered