Manager, Customer Engagement & Strategy
Description
Responsible for overseeing development and implementation of strategies to ensure a seamless onboarding experience for customers involving closely collaborating with internal teams/external partners to guarantee effective clearance and product services. The primary focus is fostering key relationships, within the organization and with customers to better understand their needs and create a positive experience with our services. This includes streamlining onboarding processes to ensure they are efficient, effective, and aligned with our customers' expectations.
Strong focus and collaboration capabilities to work with cross functional teams (e.g. Sales, Marketing, Regulatory, and Legal) to implement the best practices
Manage/coordinate all aspects of customer onboarding activities with various levels of risk/complexity within a variety of scopes, across multiple divisions
Establish partnerships with Sales/Marketing departments to identify opportunities to better address our customers' needs
Works directly with FedEx product owners to efficiently respond to new business inquiries, and facilitate managing new customer setup
Support regional/sector QA and Regulatory Compliance initiatives, as required
Provides support for and participates in the design, development, implementation, and follow-up projects related to customer experience and on-boarding
Act as a liaison between management/operations to improve areas of compliance and customer experience
Consistently demonstrates a high degree of leadership and maintains professional working relationships in all internal/customer interactions
Lead and support cross functional continuous improvement projects/continuous improvement activities/workshops
Ensure customer service and business standard requirements are met daily
Support global IT systems development, process improvement, to ensure compliance with regulations/requirements
Minimum Education:
Bachelor’s degree or equivalent experience
Minimum Experience:
Five (5) years of relevant experience and one (1) year of management/leadership experience
CCS and/or Brokers license (preferred)
Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)
Strong basic management, human relations and communication (written/verbal) skills
General knowledge of safety awareness within an operational division
Organizational Skills
Interpersonal skills
Problem Solving Skills
Handle time sensitive work
Detail oriented
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details:
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
