Manager Customs Clearance & Global Trade Transformation

Description

As a Customs Clearance & Global Trade Transformation Manager , you will have to drive end-to-end customs operations while spearheading technology-enabled transformation initiatives. This role combines deep expertise in customs regulations and global trade services with a strong focus on leveraging technology to streamline operations, reduce costs, and enhance efficiency across clearance processes. The ideal candidate will be a strategic thinker with proven experience in customs compliance, operational excellence, and digital transformation, capable of delivering innovative solutions that optimize resources and future-proof trade operations.

Transformation & Technology Deployment

• Lead the digital transformation of customs clearance operations, deploying advanced technologies such as automation, AI/ML, data analytics, and digital trade platforms.
• Drive process re-engineering initiatives to simplify and standardize clearance operations across regions.
• Partner with technology teams and external providers to implement next-generation customs systems that improve accuracy, visibility, and speed.
• Optimize cost and resource allocation through scalable, technology-driven solutions.

Operational Excellence & Strategy

• Develop and implement customs solutions that balance compliance, efficiency, and cost-effectiveness.
• Lead clearance planning and execution to minimize turnaround times and improve service delivery.
• Establish KPIs and metrics to monitor clearance performance and continuously improve processes.
• Anticipate regulatory changes and proactively align organizational practices with future requirements.

Collaboration & Influence

• Act as a trusted advisor to business leaders, influencing trade, logistics, and supply chain strategies with a compliance and technology-driven mindset.
• Collaborate cross-functionally with supply chain, logistics, IT, finance, and legal to ensure seamless alignment of customs operations with business goals.
• Manage and mentor teams, equipping them with the latest knowledge in customs regulations, compliance procedures, and clearance technologies

Customs & Compliance Leadership

• Ensure full compliance with global, regional, and local customs regulations to mitigate risks, avoid penalties, and guarantee smooth cross-border operations.
• Oversee divisional customs requirements, ensuring robust adherence to international trade laws and regulatory standards.
• Provide guidance on trade compliance frameworks, including tariff classification, valuation, origin, and free trade agreements

You will be a great fit if you

• 15+ years of experience in customs clearance, trade compliance, or global trade services, ideally with exposure to (5 years proven management skills) & technology-driven transformation. •
• Bachelor’s degree in Engineering, Business Administration, Supply Chain, Information Technology , International Trade, or related field.
• Strong knowledge of customs regulations, trade compliance frameworks, and global trade systems.
• Proven track record in driving operational transformation through technology deployment (automation ,AI, data-driven platforms, trade visibility tools).
• Exceptional analytical, problem-solving, and decision-making skills.
• Strong leadership and influencing abilities to drive change in a complex, multinational environment.
• Excellent planning, organizing, and stakeholder management skills.
• Understand software development and agile methodology
• Comfortable & have the ability to work across time zone US and APAC

Why Join Us?

• Shape the future of global customs clearance and trade operations with cutting-edge technology.
• Work with global teams and industry-leading partners to redefine efficiency and compliance.
• Be at the forefront of digital transformation in global trade, driving impactful change that optimizes cost, reduces complexity, and accelerates growth.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.