Manager, Marketing

Description

This role involves leading a team of marketing professionals who manage digital capabilities across customer journey. The team is responsible for requirement gathering, software release and production support while software is developed through collaboration with the global development teams. The manager must keep track of latest digital trends and emerging technologies globally and locally here in APAC and must identify and champion relevant digital innovations to enhance customer experience while improving key business KPI (NPS, revenue, expenses, etc.) The position requires deep understanding of customer needs, competitive offerings, analytical expertise as well as up to date knowledge on technology trends.

Lead a team of marketing professionals who oversee digital capabilities from requirement gathering to software deployment and production support through close partnership with in-house global software development teams.  Stay current with the latest technologies and digital trends globally and locally to champion and drive implementation of digital innovations for APAC business units.  Improve digital customer experience continuously along customer journey, impact P&L positively both on revenue and expenses.  Must bring and further develop deep understanding of customer expectations and experiences along with competitive offering, well-versed in analytics both in digital and non-business business domains.  Collaborate closely with customer-facing and back-office teams in APAC, local teams across the markets, and global stakeholders.   

Education: Bachelor’s degree or equivalent in marketing or related field
Experience: Five (5) years experience in Marketing Management with proven results in market or other relevant domain.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.