Manager Marketing

Description

Brand & Advertising; Internal Communications; External Communications; Customer Experience Design; Research; Product Development; Solution Development; Pricing; Vision/ Strategic Planning; Strategic Forecasting & Analysis; Marketing Operations; Customer Analytics

What you will do
The Pricing Systems Manager is a strategic leader responsible for overseeing and optimizing pricing systems across APAC. Reporting to the MD of Marketing, you will lead a team of 7 analysts in managing the development, testing, rollout, and support of pricing applications. Your focus will be driving operational efficiency through seamless system integration, root cause analysis, and implementation of scalable solutions.

Team Leadership & Operational Ownership

• Lead, motivate, and manage a team of 7 analysts owning a suite of pricing systems and applications.
• Ensure reliability, quality, and compliance of pricing systems with corporate IT standards.

Solution Design & Business Collaboration

• Collaborate with cross-functional (sales, pricing, IT teams) and global (APAC, EU, US) stakeholders to gather, scope, and manage business requirements.
• Design and champion solutions aligned with business and technology goals, developing business cases alongside stakeholders.

Project & Quality Management

• Plan and manage IT projects end-to-end, ensuring alignment with business objectives, timelines, and budgets.
• Establish SOPs, contingency plans, and business continuity strategies.
• Monitor project progress, escalate risks, and assure system and application quality.

Continuous Improvement & Issue Resolution

• Lead root cause analysis of pricing system issues and implement long-term, scalable fixes.
• Develop and track KPIs to measure system performance, issue resolution, and team productivity.

You will be a great fit if you

• Hold a Bachelor’s or Master’s degree in Computer Science, Engineering, or a related discipline.
• Have 5-10 years of relevant experience in pricing systems or IT applications management, including 5 years leading analyst teams.
• Have a proven track record of attracting, retaining, and developing high-performing teams in diverse and inclusive environments.
• Demonstrate thought leadership with a creative mindset to innovate and re-engineer processes for greater efficiency.
• Resilient, an excellent communicator, and able to influence and drive change at all organizational levels.
• Proficient in at least one programming language such as Python, Java, or SQL.
• Thrive in diverse, fast-paced, and dynamic environments.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.