Manager, Operations Ocean
Description
• To plan, organize, direct and control day-to-day ocean operation activities.
• To ensure optimization of profitability through balancing of revenue, cost and service.
• To manage all other necessary activities which provide optimum service to customers.
PRINCIPLE DUTIES, AND RESPONSIBILITIES
- Select, train, develop, motivate and monitor performance of direct reports
- Guide and assist operation account teams in following SOP and meeting agreed internal and external KPIs
- Coach and monitor operation account teams to provide good customer service
- Support operation account teams in resolving issues
- Monitor the operation efficiency and seek for improvement opportunities to achieve optimum profitability
- Monitor performance of service providers
- Maintain good relationship with customers, carriers, coloaders and other service providers
- Compile periodic performance report for senior management
- Other duties as assigned to the position
JOB SPECIFICATIONS FOR SUCCESSFUL PERFORMANCE
Academic:
- Bachelor’s degree or equivalent
Experience & knowledge:
- At least 5 years logistics / freight forwarding experience
- At least 2 years in management/supervisory position, solid background in all areas of Ocean Freight operations are required
- Good command of written and spoken English, Cantonese & Mandarin
Attribute:
- People & Stakeholder Management
- Strategic Business Mindset
- Communication and management skills
- Problem-solving skills
- Organized and analytical skills
The Company
FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.
The Philosophy
People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.
The Culture
We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.
The Mission
We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.
We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
