Manager Quality
Description
Shift
General Summary
This position is responsible for establishing, maintaining, and continuously improving the assigned Quality Management System (QMS) to ensure compliance with applicable regulatory, contractual, and customer requirements. This role provides leadership to Quality Supervisors and team members, serves as the site Management Representative for regulated environments (as applicable), and acts as the primary quality liaison with customers, auditors, and regulatory bodies. This position partners with site leadership to drive a culture of quality, risk-based decision-making, and continuous improvement.
Primary Responsibilities
- Management responsibilities include, but are not limited to hiring, coaching, skills development, recognition and rewards, labor planning and forecasting, staff productivity and performance management to include disciplinary actions up to and including termination.
- Serve as the site Management Representative for regulated environments (as applicable), with responsibility for the effectiveness, maintenance, and improvement of the Quality Management System.
- Establish, implement, and maintain site quality policies, procedures, and work instructions in alignment with regulatory and customer requirements.
- Provide leadership and oversight for inspections, product quality determinations, inventory disposition, and WMS product status controls.
- Ensure consistent application of quality standards, decision frameworks, and escalation pathways across operations
- Act as the primary site contact for customer quality matters, audits, and regulatory inspections.
- Oversee and approve quality investigations, root cause analysis, corrective and preventive actions (CAPA), and effectiveness checks.
- Ensure compliance with documentation, data integrity, record retention, and change control requirements.
- Lead risk assessments and quality planning activities related to new customers, products, processes, or system changes.
- Oversee validation and qualification activities, including equipment and systems validation, warehouse temperature mapping, and requalification as required.
- Monitor quality performance metrics, trends, and risks; communicate results and recommendations to site and regional leadership.
- Drive continuous improvement initiatives to enhance quality performance, compliance, and operational efficiency.
- Ensure quality training programs, competency requirements, and qualification records are established and maintained.
- Partner cross-functionally with Operations, Engineering, IT, and Customer teams to ensure compliant and scalable solutions.
- Other duties as assigned.
Required Qualifications & Experience:
- Bachelor's degree in Quality, Engineering, Life Sciences, Food Science, or a related field.
- 8 years of experience in quality, compliance, manufacturing, distribution, or regulated operations.
- 4 years of experience in a Quality leadership or management role.
- Demonstrated experience leading and maintaining Quality Management Systems.
- Experience working in regulated environments and interacting with auditors and customers.
- Formal training or certification in Lean, Six Sigma, or quality risk management methodologies; Internal candidates to demonstrate QDM proficiency with QDM Expert certification.
Preferred Qualifications & Experience:
- Experience in regulated environments such as medical devices, pharmaceuticals, healthcare logistics, or food distribution.
- Working knowledge of ISO-based quality systems (e.g., ISO 13485, ISO 9001), GMP, GDP, HACCP, FSMA, or similar regulatory frameworks.
- Experience planning and executing equipment and systems validation activities, including WMS, environmental monitoring systems, and material handling equipment.
- Hands-on experience conducting and maintaining warehouse temperature mapping studies and ongoing monitoring programs.
- Experience supporting new customer onboarding, facility expansions, or major process changes in regulated environments.
Skills & Abilities:
- Strong leadership, strategic thinking, and people development capabilities.
- Excellent written and verbal communication skills, including executive-level, customer, and regulatory communication.
- Strong decision-making and risk management skills within regulated frameworks.
- Ability to interpret and apply complex regulatory and quality requirements.
- Proficiency with QMS platforms, WMS, and standard business applications.
- Strong analytical skills with the ability to identify trends and drive data-based decisions.
- Ability to influence cross-functional teams and lead change effectively.
- High level of integrity and commitment to compliance and continuous improvement.
Requirements, Perks, and Benefits (US -- Exempt)
Physical & Cognitive Requirements (With or Without Accommodation)
- Ability to follow policies and procedures.
- Ability to read, write, and interpret information.
- Ability to add, subtract, multiply, and divide.
- Ability to use hands to finger, handle, or feel.
- Ability to sit, walk, or stand for the duration of the shift.
- Must possess visual acuity to perform essential job functions.
- Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
- Ability to lift/carry items up to 50 pounds.
Equal Opportunity Employer
FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.
- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant
Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:
FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.
Perks and Benefits at FedEx Supply Chain (FSC)
- Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
- 401K plan with company match after 1 year
- Tuition reimbursement program
- Holiday pay and accrued paid time of programs ofering both Vacation and PTO
- Medical, dental, vision, and voluntary benefits available on day one
- Basic life insurance
- Basic AD&D coverage
- Supplemental Life and Supplemental AD&D
- Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
- Paid parental leave for both moms and dads
- Paid bereavement and jury duty
Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.
Job Disclaimer (US)
Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.
