Manager Solution Consultant C

Description

POSITION SUMMARY:
The Manager, Solutions Consultants - Commercial is responsible for leading and executing the successful implementation of the Sales Account Executive’s customer or location specific strategy to attain revenue via assigned Sales Solution Consultants. The Manager Solution Consultants’ mission is to deliver a high return on investment and to firmly entrench FedEx Office as the supplier of choice in market by leading and developing the Solutions Consultants team. Following the FedEx Office sales process, this person will identify, develop and grow FedEx Office’s prospective and existing local market customer base. This position is also responsible for executing the National Secondary Coverage Program deliverables.

GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Lead and manage a high-performing team within a defined market territory (in-person and remotely); consistently provide effective direction, coaching and development to this team with travel as required
Lead team to meet and exceed assigned revenue objectives
Lead team in developing new and repeat contacts and in increasing revenue customers
Lead team in increasing revenue within their assigned market/ customers via face-to-face customer visits, cold calling and prospecting.
Lead the Solutions Consultants in developing appropriate tactics and strategies ensuring revenue growth during changing customer and market priorities
Manage execution of direct reports within an assigned geographic area including travel to multiple locations as required
Ensure all direct reports have a good understanding of their assigned customer’s needs and the capabilities of FXO and the competition
Lead the Solutions Consultants to build and maintain a robust and accurate pipeline of business at established standards inside of the FXO customer relationship management tool (CRM)
Ensure the Solution Consultants maintain accurate customer relationship management (CRM) system data, including daily activities and account updates
Collaborate across teams to develop appropriate tactics for assigned customers in response to changing priorities
Partner across functions, (i.e. Sales, Operations and FSO), to ensure all customer deliverables are performed within the customer’s contracted guidelines
Partner with Operations and Sales in a team selling capacity to grow local account revenue through the National Secondary Coverage program
Lead and deliver execution of National Secondary Coverage program through continuous process improvement and compliance with program metrics
Maintain strong, top-to-bottom relationships within assigned customers
Actively manage the quality of direct reports, select and retain top talent, use effective coaching techniques and the Performance Management process to ensure Team Members exhibit competencies and behaviors expected by FXO and its customers /partners
Provide financial insight that demonstrates an understanding of the FXO’s business model and that of the competition
Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies
All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:
Bachelor’s degree or equivalent experience
4+ years’ experience in a retail, customer service and/or sales environment
1+ year of management experience preferred
Experience using MS PowerPoint and MS Excel to present data, ideas, etc. in a professional manner for various levels of management, up to and including senior executives
Budget management experience is preferred
Strong analytical and problem solving skills
Strong written and verbal communication skills

ESSENTIAL FUNCTIONS:
Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: U.S. Pay Range: $5,364.26 -$9,476.86

Additional Details: The assigned team is primarily located in the Great Lakes area. Applicants should reside in WI, MN or IL. This is a work from home position.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)