Manager - Special Services

Description

Lead Special Services at FedEx (Dubai, Saudi, Bahrain, Kuwait, Egypt)

At FedEx, we don't just move packages; we power possibilities and connect the world to what's next. We're a global force of over 500,000 diverse minds, united by a singular purpose: to deliver outstanding experiences and redefine the future of logistics. This isn't merely a job; it's an invitation to build a lasting career where your impact is tangible and your growth is limitless.

We thrive on innovation and transformation, constantly pushing boundaries to stay at the forefront of our industry. If you possess an entrepreneurial spirit, an insatiable curiosity, and a drive to find new and better ways to achieve results for our customers, our people, and the planet, then you belong with us. Here, you'll be empowered to reimagine the impossible, expand your horizons, and witness your contributions make a real difference. Together, we're not just better; we're unstoppable.

Our Culture: People – First, Performance Driven

We pride ourselves on being a people-first company, fostering an environment where every team member feels safe, valued, and respected. Our unifying FedEx culture empowers us to deliver exceptional results:

• We care for each other: Building a supportive and collaborative community.
• We commit to do good: Driving positive change for our world.
• We own outstanding: Delivering excellence in every action.
• We drive business results: Fueling our collective success.
• We create what's next: Innovating for the future of logistics.

Recognized Excellence

Join a company consistently celebrated for its leadership and ethics:

• FORTUNE Magazine's "World’s Most Admired Companies": Consistently ranked among the top 20 since 2001.
• Ethisphere's "World’s Most Ethical Companies®": Honored in 2023 for our unwavering commitment to integrity.

The Opportunity: Manager Special Services

Are you ready to lead a critical region and shape the future of special services for FedEx? We're seeking an exceptional leader to oversee our operations across Dubai, Saudi, Bahrain, Kuwait, and Egypt. This is a high-impact role demanding a strategic mind and a passion for driving growth.

In this pivotal position, you will:

• Lead and inspire a large, diverse team of professionals across multiple dynamic markets.
• Drive aggressive growth through strategic customer acquisition, new business development, robust retention strategies, and significant market share expansion.
• Architect sophisticated solutions in a highly complex and demanding environment, leveraging your expertise to create unparalleled value.

Who we are looking for:

We're seeking a visionary leader with a proven track record of success and solutions focus.

Minimum Education:

• Bachelor's degree or equivalent

Minimum Experience:

• Five (5) or more years of progressive leadership experience in a dynamic, fast-paced environment.
• Deep industry expertise in Air Freight/Logistics is essential.

Desired Skills & Abilities:

• A strategic mindset with an intense focus on crafting innovative business solutions.
• Exceptional ability to influence, persuade, negotiate, and make critical decisions that drive results.
• Superior written and verbal communication skills, capable of engaging diverse stakeholders.
• A strong network and comfort in collaborating with various airlines.
• Demonstrated expertise in effective vendor management.
• Experience with time-critical and Healthcare verticals is a significant advantage.
• Dangerous Goods certification is highly desirable.

Please note: Preference will be given to UAE Nationals for this role.

What you can expect

• Attractive remuneration package
• Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, training and leadership programs and cross-functional projects
• Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be
• Health & wellness, employee assistance, and rewards and recognition programs, Special employee discounts on shipping, travel, and more  

Interested in joining Team FedEx?

Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.

If this role and working environment sound like a place you can thrive in, apply today and let’s create what’s next together.

Influencing & Persuasion Skills;Interpersonal Skills;Judgement & Decision Making Skills;Leadership Skills;Negotiating Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.