Manager Strategic Customer Support

Description

The Ship-To-Collect Business Partners drive customer loyalty by enabling strategically important customers to grow their business around the world and streamlining their account payable processes with FedEx in an innovative fashion. Ship-To-Collect Business Partners are the face to the business to deliver Finance expertise to innovative projects and initiatives to improve performance.
As a Manager Strategic Customer Support you will be a member of the European Ship-To-Collect Business Partner Team, advising and supporting the European organization and our largest customers in all matters involving invoicing, cash application, invoice disputes and collections in order to project manage customer specific invoicing solutions, manage bad debt risk and grow revenue. You will lead a team of Specialists on professional level who are supporting stakeholders and customers in regards of more complex setups and requirements.

We are looking for STC Business Partner Managers with detailed experience in finance and/or sales and/or customer experience and strong project management skills. The successful candidate will have the ability to understand the company's strategy and business model, translating that strategy into customer solutions and the ability to work across functions and organization hierarchies to achieve business targets. In addition, this position will lead a number of key initiatives across Europe but will also be connected to a global team environment, to optimize Customer Experience and Bad Debt while playing a leading role in our transformation strategy and the integration of FedEx and TNT.

This position is offered as a fixed-term role for a duration of two years.

As a member of that European team, the candidate must be comfortable with remote team-members and team-management and be able to independently manage and supervision workload. You are the right candidate, if you compliment our leadership team with your strong interpersonal and analytical judgement skills, the readiness to make decisions, experience in professional leadership as well as solid planning, organizing and project management skills. Strong written and verbal communication skills with internal stakeholders and external customers as well as advanced English skills rounds up your profile. Readiness to travel completes the profile of the successful candidate.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.